Job Description:

Reviewing documents/applications, preparing eligibility documents, bar-coding, scanning, indexing, and uploading documents into FAA’s Document Management System (OnBase), and/or HEA Plus system; validating all documents are scanned and/or re-indexed into the correct eligibility type, sending an appropriate notice(s) and/or email, correcting address in the system, documenting, scanning, and validating returned mail. Sorting and prepping returned mail for scanning, researching, and referring them to the appropriate person, while following administration and office/unit guidelines, may require translation services or bilingual staff.

Skill required:

Good listening, oral, and written communication skills.

Establish and maintain effective working relationship skills.

Effective time management and organizational skills.

Adapt to changing environments and new technologies.

Multi-task and prioritize.

Compile data and complete reports accurately and timely.

Experience preferred:

Computer software programs (Microsoft Word, Excel, Google Workspace).

Office practices and procedures.

Operation of the terminal computer to input data and review case records.

Primary Skills:

Microsoft Office, Microsoft Word, Time Management, Microsoft Excel, Administrative Operations, Communication Skills, Coordination Skills, Business Processes, Gsuite, Ability to Multitask, Software Applications, Document Management Systems, Indexer, Barcodes