Job Description

Here's what you need to know:

KIPP Team & Family Schools seeks a Data Systems & Support Analyst to serve as the operational backbone of our Data team, supporting 20+ schools as we grow to over 15,000 students across New Jersey and Miami. In this role, you’ll keep our core systems running smoothly while solving problems across student information systems (PowerSchool, Focus, DeansList), instructional technology platforms (Clever), and a wide range of reporting and operational needs. This is a high-impact role for someone who enjoys working with data, troubleshooting complex systems, and taking on new projects as our technology and data infrastructure continue to evolve.

Here's what you'll be doing:

SIS Operations & Support (35%)

• Serve as primary Tier 1-2 support for student information systems across all regions and multiple platforms (PowerSchool, Focus, DeansList)
• Resolve daily tickets (login issues, configuration issues, grade audits, custom configurations) and lead rtouine protocols like report card cycles, school scheduling and executing start-of-year and end-of-year system processes
• Improve data quality and business processes: Monitor and enforce data quality workflows across SIS platforms, flag systemic issues, and collaborate on Tier 3 escalations and system customizations.

Instructional Technology & Platform Administration (15%)

• Serve as administrator for rostering and app integration platforms in Clever, and work closely with the Teaching & Learning team to coordinate successful configurations, troubleshooting integrations between SIS and instructional tools
• Ensure all platforms are ready for the first day of school
• Coordinate Tier 1 instructional tech support with regional and school-facing roles

Cross-Functional Support & Ticket Management (20%)

• Serve as the central support gatekeeper for the Data team: monitor, triage, and route all incoming requests via Zendesk and project intake protocols.
• Handle Tier 1 support across survey platforms, performance management tools, recruitment data, and data dashboards.
• Manage recurring operational tasks (roster turnover, access management, staff data requests) and redirect tickets outside Data's domain to the appropriate teams.

Compliance & Reporting (15%)

• Support data compliance reporting across KIPP Foundation, state reporting, federal submissions (CRDC, CSGF), grants compliance, and state testing coordination.
• Make data accessible by solving reporting issues and leveraging data tools to serve data that users need.

Process Improvement & Documentation (15%)

• Create and maintain knowledge base articles and help guides for support and business processes
• Identify patterns in support requests and propose scalable solutions - macros, templates, self-service resources, AI chatbots.
• Innovate with AI-assisted support initiatives.

Qualifications

Must Haves:

• Systems experience: Hands-on experience managing or administering student information systems in a K-12 environment. Experience with PowerSchool, Focus, and/or DeansList highly preferred.
• Instructional tech platforms: Working knowledge of rostering and integration platforms, and familiarity with common instructional tools and SIS integrations.
• Data fluency: Strong understanding of data quality principles, relational database concepts, and how data flows between interconnected systems.
• Support orientation: Proven experience providing technical support to non-technical users **** — explaining complex issues simply, de-escalating frustration, following through on resolution.
• Communication: Excellent written communication for both technical documentation and stakeholder-facing updates. Comfortable writing help guides, process docs, and clear ticket responses.
• Self-management: Ability to independently manage a high volume of varied tasks, prioritize across competing demands, and meet cyclical deadlines (first day of school, end of year, report card cycles, compliance windows).
• Collaboration: Comfortable working across teams and building trust with school-based staff across lines of difference.

Nice to Haves:

• 2+ years in a K-12 school operations, data, or technology role
• Experience with Zendesk or similar ticketing systems
• Familiarity with Google Workspace administration
• Exposure to SQL, Python, Tableau, or data visualization tools
• Experience with compliance reporting in NJ or FL state contexts
• Project management experience

More about our ideal candidate:

• They've been the person at a school who "just figures things out" with data and technology
• They can context-switch between a detailed SIS configuration and a quick message to a frustrated school ops lead without losing quality on either
• They see patterns in support tickets and think about root causes, not just one-off fixes
• They're genuinely curious about AI and how it can make support workflows more efficient
• They understand that in a fast-growing org, good documentation is a superpower

Additional Information

The salary range for this role is $75,000 - $95,000. Salary ranges at KIPP are set based upon the role level and function using benchmarks in the education and non-profit sector and allow for growth within the role. Individual compensation will be set based on a variety of factors, including but not limited to: relevant professional experience and qualifications; education, skills and training; and market conditions.

In addition to a competitive salary, KIPP offers a generous benefits package including, but not limited to, the following:

• Robust benefits that include medical, dental, and vision
• KIPP 403b retirement plan, including matching contributions
• A school-issued laptop
• Generous Time-Off Policy
• Up to 12 weeks 100% parental leave for primary caregivers
• Employer paid life insurance
• Extensive optional ancillary benefits including, short term and long term disability and accident and hospital indemnity

KIPP New Jersey | KIPP Miami is an equal opportunity employer