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Call Center Representative (Bilingual in Spanish)

Data Ticket, Inc.

Call Center Representative (Bilingual in Spanish)

Irvine, CA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB LOCATION: IRVINE, CA

    Data Ticket, Inc. is looking for an eager and productive Call Center Representative. The ideal candidate should have prior Customer Service experience, enjoys working in a fast paced environment with a desire to get things done!

    Job Requirements:

    • 2-3 YEARS OF CUSTOMER SERVICE OR PRIOR CALL CENTER EXPERIENCE.
    • BILINGUAL IN SPANISH.
    • Able to handle heavy call volume.
    • ABLE TO TALK AND TYPE SIMULTANEOUSLY, WPM 50+
    • Debt or collection call experience a plus.
    • Quick and efficient, organized and extremely detail-oriented.
    • Excellent communication skills; verbal and written.
    • Able to read and interpret written information.
    • Positive attitude.
    • High level of emotional intelligence.
    • High School diploma or equivalent.
    • Knowledge of Microsoft Office applications.
    • Responds promptly to customer needs.
    • Able to handle office admin type tasks.
    • Responds to requests for service and assistance.
    • Meets commitments.
    • Balances team and individual responsibilities.
    • Uses time efficiently.
    • Self-motivated.
    • Punctuality and outstanding attendance is a must.

    EXPECTATIONS:

    • DEMONSTRATES ABILITY TO ACCEPT A MINIMUM OF 100 CALLS DAILY.
    • In addition, the ideal candidate must display a level of professionalism at all times and must be able to work autonomously.
    • This position is Full Time - Monday to Friday, 8:00a.m. until 5:00p.m.
    • Unfortunately due to the nature of the business, this is not a remote position.

    We offer competitive salary and benefits package. We are looking to hire immediately!

    Company Description

    Data Ticket is California certified small business that focuses all our energy on providing the software and services our clients require to manage effective and efficient data processing. Founded in 1989, we initially focused on delinquent parking citation collections; however, in the years since we have grown our Solution in the following areas: full-service parking citation processing and collections; full-service administrative citation processing and collections; electronic parking citation issuance; electronic administrative citation issuance; electronic moving violation software; permit issuance and management; tow management.