Job Description
A financial services company is searching for a customer-service oriented IT Service Desk Analyst for their Houston offices (headquarters in Dallas). This role will provide technical support to employees in an efficient and accurate manner and is considered the company’s front line support solving Tier 1 and Tier 2 technical problems for all areas of the company.
WHAT YOU WILL DO:
WHAT WE ARE LOOKING FOR:
Working knowledge of help desk software, databases and remote access software (SyncroRMM is a plus)
Troubleshooting experience on Windows platforms – Mac support is a plus
High proficiency and experience administering and supporting cloud-based Microsoft Office 365 applications
Ability to administer Active Directory – create, update and remove users
SQL and other reporting services knowledge or skillset a plus
Experience supporting mobile devices
Experience supporting 200+ users
Knowledgeable in VoIP based telephony systems
Knowledge of networks, internet protocols and cloud-based computing
Certified Help Desk Professional is a plus
Excellent problem-solving skills, able to effectively troubleshoot issues remotely
Customer service oriented including strong verbal and written communication skills
Provide attention to detail: punctuality, scheduling and ticket documentation
Ability to multi-task with excellent organizational skills
Maintain a professional image, positive attitude, and adhere to standards consistent with company policies and procedures
Must maintain confidentiality
Be willing to work flexible hours when appropriate
Proficiency in English
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
License:
Work authorization: