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IT Administrator

DataEcon

IT Administrator

Dallas, TX
Full Time
Paid
  • Responsibilities

    Job Description

    A financial services company is searching for a customer-service oriented IT Service Desk Analyst for their Houston offices (headquarters in Dallas). This role will provide technical support to employees in an efficient and accurate manner and is considered the company’s front line support solving Tier 1 and Tier 2 technical problems for all areas of the company.

    WHAT YOU WILL DO:

    • Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge
    • Keep our incident management system up to date by maintaining and updating trouble tickets
    • Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals
    • SET UP NEW USERS / DESKTOP / LAPTOP / TABLETS & SMART PHONES
    • PROVIDES FIRST LINE OF SUPPORT FOR TECHNICAL ISSUES AS THEY ARISE
    • Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, and / or ticketing database
    • Perform all help desk duties described above; track and work every project, problem, issue or concern to completion and coordinate work with other technical resources as necessary
    • Keep end-users up to date on status of their trouble ticket
    • Instruct end-users in the appropriate use of equipment, software, and/or reference materials
    • Utilize excellent customer service skills and exceed end-user expectations
    • Recommended procedure modifications or improvements
    • Possess an innate understanding of technologies coupled with a deep curiosity to always learn more
    • Work closely with other team members to identify and suggest resolutions and improvements
    • Physically assist various office moves as needed

    WHAT WE ARE LOOKING FOR:

    • Working knowledge of help desk software, databases and remote access software (SyncroRMM is a plus)

    • Troubleshooting experience on Windows platforms – Mac support is a plus

    • High proficiency and experience administering and supporting cloud-based Microsoft Office 365 applications

    • Ability to administer Active Directory – create, update and remove users

    • SQL and other reporting services knowledge or skillset a plus

    • Experience supporting mobile devices

    • Experience supporting 200+ users

    • Knowledgeable in VoIP based telephony systems

    • Knowledge of networks, internet protocols and cloud-based computing

    • Certified Help Desk Professional is a plus

    • Excellent problem-solving skills, able to effectively troubleshoot issues remotely

    • Customer service oriented including strong verbal and written communication skills

    • Provide attention to detail: punctuality, scheduling and ticket documentation

    • Ability to multi-task with excellent organizational skills

    • Maintain a professional image, positive attitude, and adhere to standards consistent with company policies and procedures

    • Must maintain confidentiality

    • Be willing to work flexible hours when appropriate

    • Proficiency in English

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

    • IT Support: 3 year (Required)
    • troubleshooting on Windows based platform: 2 year (Required)
    • cloud-based Microsoft Office 365 applications: 3 year (Required)

    License:

    • A+, ITIL (Preferred)

    Work authorization:

    • United States (Required)