DataFielder is a woman-minority owned staffing and consulting services agency. Our mission is to provide organizations with exceptional talent while advocating for diverse and underrepresented groups through data-driven insights.

We are seeking a highly skilled and experienced Support Engineer with a background in finance and extensive experience working with large language models. In this role, you will provide expert-level technical support, troubleshoot complex issues, and contribute to the continuous improvement of our AI-powered products and services.This is a long-term contract with a hybrid work model (2 days on-site) in NYC or Stamford,CT.

Responsibilities:

• Offer top-tier technical assistance to resolve issues related to our large language models, ensuring a seamless user experience for our clients.
• Utilize your deep understanding of financial concepts and practices to provide context-aware support and insights, enhancing the value of our solutions.
• Work closely with product managers, developers, and data scientists, channeling customer feedback and contributing to product enhancements.
• Documentation and Training**: Create comprehensive support documentation, guidelines, and training materials tailored to our financial services audience.
• Proactively identify, diagnose, and resolve complex technical issues, ensuring swift resolution and minimizing downtime.
• Build and maintain strong relationships with our clients, understanding their unique needs and providing tailored support.

  Requirements:

  • Bachelor’s degree in Finance, Computer Science, Engineering, or a related field.
  • Minimum of 5 years of experience in technical support, with at least 2 years focused on supporting large language models in a financial context.
  • Profound knowledge of large language models (such as GPT, BERT, etc.) and their applications in finance.
  • Strong programming skills in languages like Python or Java.
  • Experience with cloud platforms (AWS, Azure, Google Cloud) and their machine learning services.
  • Exceptional problem-solving skills and the ability to address complex technical issues.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical stakeholders.
  • Solid understanding of financial concepts, terminology, and industry practices.

    We are an equal opportunity employer, committed to creating a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply.