Database & Application Support Specialist / Tyler System Administrator Location: Onsite - Kenosha, WI Schedule: On-site during business hours; remote/on-call after hours Support Model: Required 24/7/365 participation Clearance: Must meet FBI CJIS Security Policy requirements

Role Summary • Provides database, application, and interface support for Tyler Public Safety Software and other critical systems. Serves as the designated Tyler Public Safety System Administrator.

Key Responsibilities • Provide on-site application and database support during business hours and remote/on-call support after hours. • Administer Tyler CAD, LERMS, Jail, and Mobile systems. • Support standard applications including ERP, Office 365, scheduling, evidence, fleet, and others. •Install, configure, and troubleshoot software applications. • Support server-side application components. • Support application-related network needs. • Manage database policies, performance, integrity, and availability. • Evaluate and recommend version upgrades. • Troubleshoot issues between KJS, member agencies, and Tyler Technologies. • Assist end users in effective use of Tyler systems. • Perform system performance monitoring, backup/recovery, and security maintenance. • Support multiple system interfaces including TraCS, CCAP, Livescan, ProQA, Axon, and others. • Participate in cybersecurity compliance and CJIS audits. • Respond to Priority 1 and Priority 2 incidents within required timeframes. • Required Skills • SQL/database administration • Application support • Tyler Public Safety Software experience • Strong troubleshooting and integration skills

Required Qualifications • 3–5 years of experience in database administration or application support. • Strong SQL Server or equivalent database experience. • Experience supporting enterprise or public safety applications. • Ability to troubleshoot complex application and database issues.

Preferred Qualifications • Direct experience with Tyler Public Safety Software Suite. • Experience in law enforcement or 24/7 operational environments