Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Government Services team?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/government-services

Location: Ft Meade, MD

What will you be doing?

The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities’ common use information technology systems, personnel, functions and program elements under the direction of DISA’s Fourth Estate Network Optimization program office. Your role is critical to the overall operational and end User Experience (UX) as automation capabilities impacts each user across the global enterprise.

RESPONSIBILITIES:

• Provide Tier III Microsoft Endpoint Configuration Management (MECM/SCCM) support and will install Management Servers, Agents, reporting servers, and data warehouses where necessary and configure rules and alerts consistent with the support structure.
• Implement and troubleshoot Certificate Authorities, DNS, DHCP and other core Windows components.
• Provide technical assistance pertaining to Active Directory & SSO in planning and development of new projects.
• Support and maintain user account information including rights, security, and system groups.
• Managing security across the network by deploying new security patches and policies and monitoring activity for signs of intrusion or compromise.
• Resolve a wide range of system issues, troubleshooting software and hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
• Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
• Responsible for completed the day-to-day tasks associated with system administration in the DES Compute Environment.
• Provide on call 24/7 support to the current operations team when troubleshooting/resolving incidents with enterprise systems.
• Provide escalation support to the NOC/monitoring team when troubleshooting issues with enterprise systems.
• Work within the DevSecOps methodology to plan and support implementation of new technologies
• Work with other service teams to resolve enterprise incidents as part of the DES Operations Problem Solving Team.
• Work with the monitoring team to address issue that will impact system availability.
• Attend meetings weekly and provide weekly status reports.
• Must have flexible working hours to be available to support team when needed to include: occasional on call support (typically one week at a time every two months) or additional hours based on mission need.

QUALIFICATIONS:

• Must Have an active Secret Clearance
• Bachelor’s degree and 4+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
• Must have a DoD IAT Level II certification (Sec+), or higher, prior to start.
• Advanced administration experience with all Active Directory Domain Services.
• UNIX and Windows administration experience.
• Trouble reporting and tracking systems such as REMEDY experience.
• Must be able to lift/move/carry equipment when necessary (max 40 pounds)

Want to learn more about our Government Services team? Check us out on our platform:

https://www.wwt.com/public-sector

https://www.wwt.com/government-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.