Job Description
The client care specialist (CCS) is responsible for providing extraordinary customer service to our patients and clients. Our CCSs create the first and last impression for our clients. The right candidate is a “people person” who enjoys working with a diverse set of coworkers and clients and someone who is caring, compassionate, patient, friendly, detail-orientated, and efficient.
DUTIES AND RESPONSIBILITIES:
Operate a multi-line telephone system to answer incoming calls with proper telephone etiquette. Contact clients by phone to confirm appointments/procedures and return calls in a timely manner.
Schedule and confirm appointments, managing a multi-doctor appointment calendar using the hospital appointment/re-check guidelines.
Use computer scheduling program and patient record program to schedule all forms of appointments, process required paperwork and intake forms (grooming, surgery, boarding, etc), input and update client/patient records, scan medical documents, and fax/email records upon request and approval.
Relay medical instructions and pre/post-surgical instructions to clients; itemize and review the client’s statement to confirm billing and services rendered.
Understand wellness care, common medical problems or warning signs, and patient admittance standards (vaccination history/status) to effectively and accurately communicate with clients.
Process all forms of payments- cash, credit/debit, insurance, or credit program.
Complete opening, closing, and cleaning tasks as directed by shift checklist. This includes balancing cash and electronic payment reports, prepare deposits, running opening/closing reports, and ensuring task checklists are assigned/completed.
Mail out client correspondence for holidays and sympathies. Receive incoming mail and small deliveries.
Adhere to posted schedule and completed assigned tasks; taking initiative with general or limited supervision.
Attend and participate in staff meetings as they are scheduled.
KNOWLEDGE, SKILLS, AND ABILITIES:
POSITION REQUIREMENTS:
PREVIOUS WORK EXPERIENCE:
SCHEDULE/AVAILABILITY:
SALARY: Starting rate of pay $13/hour, commensurate with experience, based on FT/PT status and flexibility with scheduling