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IT Helpdesk Intern

Daxko

IT Helpdesk Intern

Birmingham, AL
Internship
Paid
  • Responsibilities

    Job Description

    We are looking for an IT HELPDESK INTERN to provide technical assistance to our team members. You will help install, upgrade, and troubleshoot computer and A/V hardware and software. This internship will be ongoing throughout the year.

    If you’re computer-savvy and enjoy supporting end-users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service to our team members.

    WE'LL ALSO WANT YOU TO...

    • Address user tickets regarding hardware, software, and networking
    • Walk customers through installing applications and computer peripherals
    • Ask targeted questions to diagnose problems
    • Guide users with simple, step-by-step instructions
    • Conduct remote troubleshooting
    • Test alternative pathways until you resolve an issue
    • Customize desktop applications to meet user needs
    • Record technical issues and solutions in logs
    • Direct unresolved issues to the next level of support personnel
    • Follow up with clients to ensure their systems are functional
  • Qualifications

    Qualifications

    NOTE: THIS IS A PART-TIME, INTERNSHIP POSITION. IT IS ONGOING UNTIL GRADUATION.

    WHAT YOU MUST HAVE:

    • Hands-on experience with Windows/Linux/Mac OS environments
    • Working knowledge of office automation products and computer peripherals, like printers and scanners
    • Ability to perform remote troubleshooting and provide clear instructions
    • Excellent problem-solving and multitasking skills

    WHAT WILL PLACE YOU AHEAD OF THE PACK:

    • Experience with IT ticketing systems, such as SpiceWorks, SysAid, Kace, osTicket, Jira, etc.
    • A great customer service attitude.

    Additional Information

    The Daxko Nation includes many distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, SugarWOD, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider. Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them. With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces. We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

    • Casual work environment
    • Plenty of free food and caffeine
    • Free Friday Lunch

    All your information will be kept confidential according to EEO guidelines.