Job Description

Join our team as a Member Services Specialist, where you'll excel in member management, electronic billing, and recovery services for our esteemed software clientele. Acting as an integral extension of our customers' Accounts Receivable and Member Management teams, you'll be the cornerstone in executing Full Service Billing operations through Daxko software systems and direct member engagement. Your duties encompass managing billing data, handling return fees, overseeing membership holds, freezes, terminations, resolving billing discrepancies, and conducting proactive member outreach initiatives.

The schedule for this role will be Monday- Friday 8 am-5 pm CT. We are open to applicants in Camdenton, MO and Birmingham, AL. This will be a hybrid position.

Qualifications

• Strong interpersonal and communication skills including active listening
• Exceptional customer service skills including patience and empathy
• Critical thinking and problem solving skills
• Strong computer and multi-tasking skills
• Ability to work independently, manage time effectively, and take initiative
• Ability to work effectively in a fast-paced, high-volume call center environment
• Strong attention to detail
• Six (6) months of Customer Service or equivalent experience
• Proficiency using PC
• Experience using a CRM software, such as Salesforce

In your day-to-day, you will:

• Interact with members via email, inbound, and outbound phone calls
• Manage large quantity of inbound and outbound calls
• Respond promptly, accurately and respectfully to member inquiries
• De-escalate situations involving dissatisfied members and offer patient assistance and support
• Review member accounts, investigate and diagnose member billing issues
• Maintain accuracy of member financial records
• Leverage Daxko software to successfully bill / reconcile member billing matters
• Leverage Daxko software to generate monthly reports as needed
• Follow all organizational compliance policies and standard operating procedures
• Consistently meet weekly, monthly, and quarterly key performance indicators.
• Participate in and/or lead team trainings to grow product and service expertise
• Effectively collaborate with staff at all levels in the organization

Additional Information

Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them.

With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

• Flexible paid time off
• Affordable health insurance options
• 8 paid holidays + 1 floating holiday
• Monthly fitness reimbursement
• 401(k) matching
• Casual work environment
• Plenty of free food and caffeine

All your information will be kept confidential according to EEO guidelines.