Benefits:

Employee discounts

Spa Receptionist / Concierge

Benefits & Perks

Competitive hourly pay

Fun, energetic resort-spa environment

Discounts on products and services

Independent work with meaningful responsibility

Job Summary

Spa by the Sea is seeking a polished, confident, customer-focused Spa Receptionist / Concierge who is friendly, assertive, technologically capable, and comfortable working independently in a busy spa environment.

You are the first impression our guests receive and an important part of the experience they remember.

The ideal candidate naturally acknowledges every guest with a smile and warm welcome, confidently answers the telephone while assisting guests in person, manages appointments accurately, and remains composed when several things need attention at once.

This is not simply a front-desk position. Our massage therapists and estheticians depend upon the receptionist to help keep their schedules productive and the spa running efficiently. Every unanswered telephone call can represent a missed appointment and lost income for both the spa and its service providers.

You should be comfortable answering and placing calls on hold professionally while completing an in-person guest interaction, rather than allowing incoming calls to go unanswered.

You will also help identify opportunities to enhance the guest experience by recommending appropriate spa services, esthetician services, upgrades, and add-ons.

We're looking for someone who can learn software quickly, communicate clearly, use apps and scheduling technology confidently, solve routine problems independently, and understand the importance of accuracy when handling appointments and payments.

Responsibilities

Warmly greet and acknowledge every guest entering the spa/gym area

Answer incoming telephone calls promptly and professionally

Schedule, confirm, modify, and manage guest appointments

Check guests in and out and accurately process payments

Learn and confidently use our Booker scheduling and point-of-sale system

Recommend appropriate services, upgrades, and experience-enhancing add-ons

Communicate effectively with massage therapists, estheticians, management, and other staff

Assist with laundry and maintain treatment-support supplies as required

Help maintain a clean, organized, polished, and inviting spa environment

Attend to guest needs throughout their visit

Maintain accurate guest and transaction records

Multitask effectively while remaining friendly and composed

Work independently and recognize what needs attention without requiring constant direction

Qualifications

Previous spa reception/front-desk experience required

Okay with doing 3-4 loads of laundry per shift daily

CASH HANDLING standards are strictly enforced

Privacy and security for all of our guests is a must. FULL CONFIDENTIALITY

Two or more years of customer-service experience preferred

Strong computer and technology skills

Comfortable learning scheduling, point-of-sale, and mobile applications

Excellent verbal and written communication skills

Strong multitasking and organizational abilities

Professional appearance and demeanor

Dependable, punctual, and accountable

Positive attitude and strong work ethic

Comfortable recommending and selling services and upgrades

Able to work independently while contributing to a team environment

The right person for this position understands that exceptional spa service begins before the treatment ever starts. You help create the atmosphere, keep the schedule moving, support our service providers, and make every guest feel welcomed and cared for from the moment they arrive.