Job Description

JOB TITLE:                         Service Center Manager             

DEPARTMENT:                    Operations   

REPORTS TO:                     Director of Operations                

FLSA STATUS:                   Exempt        

LOCATION:                         Houston, TX 

SUMMARY:

At Daylight we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an experienced Service Center Manager to oversee daily activities within one of Daylight’s Service Centers. We are seeking a candidate that brings a sharp business mind and proven success managing multiple departments within the operation toward maximum productivity and efficiency. You’ll be highly skilled in employee relations, operational metrics, and overall coaching as an established leader. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency within Daylight Transport, as we continue to learn, innovate and succeed together.

RESPONSIBILITIES:

• Monitor Service Center P&L to meet established budgets and forecasts.
• Oversee all dispatch, planning and document management functions.
• Carry out supervisory responsibilities, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
• Maintain constant communication with upper management, departmental staff, and vendors to ensure proper operations of the Service Center.
• Manage operational performance, including on-time pickup and delivery, volume level, equipment balance and empty miles.
• Own and lead the effectiveness of Service Center interactions and relationships with independent contractors (IC); manage IC tractor maintenance compliance and service delivery.
• Recruit and retain Independent Contractors while meeting operational needs.
• Ensure Service Center staff is properly trained, and that they participate in continuous learning courses as required by HR.
• Develop, implement, and maintain quality assurance protocols.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Actively pursue strategic and operational objectives.
• Ensure operational activities remain on time and within a defined budget.
• Conducts daily inspections to ensure compliance with local state, federal safety regulations, as well as OSHA in conjunction with the safety team.
• Strive for continuous improvement in all areas of service center operations.
• Knowledge of Truckmate system and any other computer/internal freight monitoring systems used.
• Communicates schedule to affected employees by using manpower worksheet.
• Works assigned shift/s as needed, must be available to work depending upon customer pickup and delivery schedules.
• Monitors and evaluates the safety of each employee daily, trains and partners with Safety Department as needed.
• Keeps strategic relations with Linehaul operations to monitor freight movement.
• Manages, assigns employees around the dock to ensure proper utilization and development of employees, equipment, loading and unloading while meeting our customers as well as our own organizational expectations.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans through Catalytic Coaching for all direct reports and problem resolution.
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Partner with cross-functional support teams in improving the proprietary tools and systems.

SUPERVISORY RESPONSIBILITIES – Yes.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE – Associate or bachelor’s degree in Business, Logistics or Operations preferred. Preferred of six (6) to eight (8) -years of leading Management experience and/or training within transportation or logistics industries.

LANGUAGE SKILLS - Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization. Multilingual in the Spanish language is desired.

MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. 

REASONING ABILITY- Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.  Must possess analytical skills and ability to think quickly.

OTHER SKILLS/QUALIFICATIONS - Computer literate, PC and mainframe; Previous forklift experience a plus, must be able to have a flexible work schedule in order to meet customer pickup and delivery schedules. Proficiencies with all Microsoft working tools (Outlook, Excel, Word, etc.)

PHYSICAL DEMANDS- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to walk/stand; use hands to finger or feel; and reach with hands and arms. The employee is required to speak or hear. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work place environment is usually high to moderate, ability to withstand severe weather conditions as the environment is a typical warehouse environment, in which you may experience extreme cold and/or extreme heat.

DAYLIGHT TRANSPORT IS AN EQUAL OPPORTUNITY EMPLOYER.  ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, RELIGION, COLOR, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, AGE, STATUS AS A PROTECTED VETERAN, AMONG OTHER THINGS, OR STATUS AS A QUALIFIED INDIVIDUAL WITH DISABILITY.

Company Description

Daylight Transport is a premium transportation company offering domestic and international services. Today, we are one of the Top 100 LTL Transportation companies in the United States. Founded in 1977, the company is privately held. For the fourth time, The Los Angeles Business Journal has named Daylight Transport as one of the 100 fastest growing private companies. The company has a 3-year growth rate of over 40%! Daylight Transport has also been named one of the Los Angeles Business Journal's 100 largest privately held companies several times. We’re proud to be the 2020 Mastio Quality Award winner and voted Top Overall Carrier. As we have continued to expand our service offerings, our customers have benefited from our brand of premium service. We have built an unparalleled reputation on expedited transit times while reducing our customer's cost through various innovative and flexible approaches.