Boutique Hotel Guest Service Representative - Front Desk Agent
DASKK Hotels and Resorts is looking for the right candidate. This candidate must be ready to be part of something special. This 249 room hotel is going through a multi-million dollar renovation to become one of the hottest boutique hotels that remembers that all customers are part of our family and puts their needs as a priority. If this sounds like you and you are ready to set your self apart from others, we are ready for you to join our team. As a growing hospitality company, we are looking for an experienced Guest Service Representative. This position needs to be passionate about the job and willing to work hard and understand the concept of “all hands-on deck” type of atmosphere. The ideal candidate must be a team player that is willing to go above and beyond.
Requirements:
Greet guest and offer to assist with their needs
Register and assign guests to hotel rooms
Establish method of payment and verify credit
Make and confirm reservations
Compute bills, collect payments, and make change for guests
Transmit and receive messages, using telephones or PMS system
Respond to guest requests in a timely manner
Receive and resolve guest complaints, elevating to supervisor if necessary
Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction
Practice safe work habits, wear protective safety equipment and following Choice standards
Must be able to stand for 8 hour shifts
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
Ensure overall guest satisfaction
Perform other duties as requested by management
Experience:
Hotel/Hospitality Experience Preferred
High School diploma or equivalent required
Previous customer service experience required
Knowledge of PMS systems preferred.
Work schedule varies and may include working on holidays, weekends and alternate shifts. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching.
Benefits