Job Description

POSITION LOCATED IN NEWINGTON, NH.

The Level I/II support desk representative is critical to the success of Daystar clients. This professional must possess the phone skills, and skills to resolve client issues quickly, professionally, and effectively. Communications with our clients is the key to keeping ecstatic clients. Daystar is all about creating a great customer experience, and this is one of the key entry points. This flexible job allows you to work both in the office or remotely.

Are you sick of working at a "noise factory"? Where your culture is simply to close tickets, and no processes are in place to help the clients work better, and not have to call in for support? If you are, then continue reading!

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• The ideal candidate will have a team ethic, great attitude, willingness to learn and grow, and proven interpersonal skills. This candidate must have the ability to navigate through customer tickets in a high-paced environment, while communicating with the customer, the team, and the ticket effectively.

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• You should possess a minimum of 1-2 years experience in supporting Desktops (win 7,8,10), Microsoft Office 365, and Remote connectivity technology.
• Will only accept candidates passionate about taking care of clients and have a great team-oriented attitude

Company Description

Daystar, Inc. is a managed services provider and technology integrator for small to midsized businesses. We exist to help small to mid-sized businesses succeed. We strive to be a resource that promotes the achievements of others. We are committed to our clients and focused on helping them reach their goals and grow their businesses. We are unified as a team and dedicated to building a successful company that supports our staff financially, professionally, and socially. We are collaborators who work for the collective good by developing partnerships that further our clients and employees interests. We are active, engaged community participants and understand our impact on the well-being of our communities through our actions, support, and expertise. We see our role as a promoter and supporter of the greater New Hampshire business community. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well. Daystar is looking for talented professionals that share our core values to become part of our team. Daystar offers a positive, fast-paced, collaborative team environment.