Daytime Guest Services Representative

This position requires weekday morning availability starting at approximately 8:30 AM. Applicants must be available during these hours to be considered. This schedule will continue after the school year begins.

Hours: Approximately 30 hours per week Schedule: Primarily weekday mornings beginning around 8:30 AM, with occasional evenings, weekends, and holidays as business needs require.

We're looking to fill this position as soon as possible, but we're committed to finding the right person who shares our values and provides exceptional service to our guests.

Position Summary:

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for celebrations, and helps deliver an exceptional bakery experience. As the first point of contact, this role plays an important part in creating memorable guest experiences while supporting daily bakery operations.

We're looking for a dependable, self-motivated team member with a positive attitude, excellent customer service skills, and the flexibility to work weekday mornings, with occasional evenings and weekends as needed.

Work Availability:

Must be available to work weekday mornings beginning around 8:30 AM

Flexibility to work occasional evenings, weekends, and holidays as business needs require

Must have reliable transportation

Bakery hours are Monday–Saturday 9:00 AM – 7:00 PM and Sunday 12:00 PM – 5:00 PM

Accountabilities/Duties:

Promptly greets walk-in and phone guests with warmth and enthusiasm to determine needs and follows NbC Sweet Steps of Service

Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise

Processes orders accurately and efficiently using the point-of-sale system; invites guests to join the Bundtastic Rewards program

Maintains a clean, organized bakery presentation, including light cleaning tasks such as sweeping, mopping, and wiping surfaces

Replenishes retail merchandise and cake display cases to maintain strong visual presentation

Assists with preparing cake decorations and packaging supplies as needed

Support daily opening and closing procedures as assigned

Complies with all health and safety guidelines, NbC policies and procedures, including strict adherence to dress code and hygiene standards.

Maintains a consistent work attendance and punctuality

Knowledge, Skills, and Abilities:

Strong interpersonal and communication skills

Friendly, helpful, and guest-focused with a positive attitude

Enjoys interacting with diverse people and creating exceptional guest experiences

Able to multitask while maintaining attention to detail

Takes initiative and works independently

Comfortable using technology and a point-of-sale system

Basic math skills, including handling cash and making change

Ability to stand for extended periods and work in a fast-paced environment

Experience:

Previous guest service experience in retail, restaurant, or bakery settings is a plus

Compensation: $13.00 per hour.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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