EMPLOYEE RELATIONS HR GENERALIST/ HR BUSINESS PARTNER - [MID CAREER, NON-PROFIT]
WORK FOR AN ORGANIZATION PASSIONATE IN MAKING A DIFFERENCE IN THE COMMUNITIES IT SERVES IN!
ABOUT US
Gándara Center’s mission is to promote the well-being of Hispanics, African Americans, and other culturally diverse populations through innovative culturally competent behavioral health, prevention, and education services. Established in 1977 The Gándara Center provides outpatient mental health and substance use services to the growing and largely unserved Hispanic community in Western Massachusetts. Gándara Center serves more than 10,000 people from all backgrounds per year at 45 locations across the state of Massachusetts.
EMPLOYEE RELATIONS HR GENERALIST/ BUSINESS PARTNER is responsible for the proper and timely handling of employee relations cases to ensure consistent application of personnel policies and procedures across the Agency. Partners with Employment Law to ensure compliance and consistent interpretation of relevant Laws and Regulations. Promotes positive employee relations across the Agency and ensures the appropriate tools and processes are in place for field resources and business leaders to support the consistent application of Employee Relations procedures in compliance with Regulations and Company standards.
Required Skills
EMPLOYEE RELATIONS HR GENERALIST/BUSINESS PARTNER - ESSENTIAL DUTIES AND RESPONSIBILITIES
- Envisions, directs, and is accountable for the consistent handling and the timely response and resolution of Employee Relations support for managers and employees.
- Accountable for the overall leadership of the Employee Relations function. Partners with the HR Director to ensure compliance with overall HR delivery standards.
- Oversees and executes the long-term operations strategy, methodology, and management of Employee Relations cases.
- Accountable for ensuring that the key performance indicators are established, measured, and reported efficiently and effectively, while ensuring that work is delivered on time with the highest quality.
- Ensures service standards are monitored and levels are addressed consistently and fairly by establishing performance standards, along with team member coaching, and training to achieve appropriate levels of performance.
- Implements operational practices and reports, including quality audits, standard and ad hoc reports in order to identify issues and take actions to achieve performance goals and targets.
- Delivers trend analysis of Employee Relations activity data to provide qualitative assessments of Agency’s environment based on Employee Relations cases.
- Accountable for continuous improvement and service delivery excellence throughout the Employee Relations function by identifying and adopting best practices. Leverages KPI reporting and drives continuous improvement efforts.
- Oversees the Employee Relations document management process and monitors performance to ensure that established standards are in place and are adhered.
- Collaborates and engages other, HR Business Partners, and other critical functional teams and leaders as needed to address workforce incidents.
- Provides leadership, direction, coaching, feedback and, where appropriate.
- Serves as a role model for high quality client service; ensures that the needs and expectations of all clients are consistently met or exceeded.
Required Experience
EMPLOYEE RELATIONS HR GENERALIST / BUSINESS PARTNER - BASIC QUALIFICATIONS
- Bachelor’s degree and at least 3 years of experience in two or more of the following Human Resources areas of concentration - HR Generalist/HRBP, employee relations, labor relations, training and development, OD/OE, diversity, compensation, benefits, and/or talent acquisition. At least 2 years of experience providing guidance to management and researching, investigating, and responding to employee issues and concerns.
- Experience identifying interventions to prevent / reduce workforce incidents.
- Experience evaluating information to determine compliance with company standards, policies, employment laws, and regulations
EMPLOYEE RELATIONS HR GENERALIST / BUSINESS PARTNER - PREFERRED QUALIFICATIONS
- PHR, SPHR, or GPHR Certification as granted by HRCI (Human Resource Certification Institute).
- Experience filing responses to Government Agency charges (e.g. EEOC).
- Experience in a behavioral health or clinical environment.
- Experience with continuous improvement and quality, such as Six Sigma or Lean Manufacturing.
- Experience using case management / Workflow tools.
- Experience presenting trend and performance reports to appropriate stakeholders and senior management.
BENEFITS
- Retirement Plan 403(b)
- Health, Dental, Vision, and Life Insurance
- Paid vacations
- 11 paid holidays
- 8 discretionary days a year
- Discounts offered to your T-Mobile, Verizon and/or Sprint plans
The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.