Job Description

** CALLING ALL IT TECH GENERALISTS!**

** DO YOU CONSIDER YOURSELF SUBJECT-MATTER EXPERT IN INFORMATION TECHNOLOGY?**

** DO YOU HAVE A PASSION FOR CUSTOMER SERVICE?**

** DO YOU HAVE DREAMS OF EVENTUALLY BECOMING A PROJECT MANAGER OR SYSTEM ANALYST?**

** DO YOU WANT TO WORK FOR A FAMILY-OWNED COMPANY THAT WELCOMES YOU INTO THEIR FAMILY FROM DAY ONE? ARE YOU LOOKING FOR A TEAM THAT CARES AND WANTS YOU TO THRIVE WITHIN THE COMPANY?** THEN LOOK NO FURTHER! __

As an employee of DeAngelo Contracting Services (DCS), you will need to have an eye for detail, a high level of critical thinking, and the ability to multi-task, all while using your skills and expertise to uphold our company’s morals and principles, as well as adhere to all applicable federal, state, and local regulations.

The perfect applicant is a highly motivated IT TECH GENERALIST that is proficient in many facets of information technology. This person needs to be able to fulfill many different roles within the company depending on specific technological needs that leads to more of a project leader or integrations specialist down the line. This person will perform information systems administrative procedures and maintain documentation that covers data control, applications training, data coordination and scheduling, and data security administration.

Also, the IT TECH GENERALIST oversees the maintenance and security of company intranets and computer systems. They will be responsible for troubleshooting, detecting, and solving technical problems, installing, or updating required hardware and software and recommending computer products or equipment to improve company productivity.

** MAJOR DUTIES AND RESPONSIBILITES:**

• Diagnose computer issues and apply troubleshooting techniques to resolve them.
• Install and configure new and used computer hardware, primarily Windows, MacOS, and iOS devices.
• Install, configure, and maintain new and existing network and infrastructure hardware, including VOIP.
• Perform routine hardware and software maintenance.
• Installing antivirus or malware protection software.
• Enter and update user and system information in Azure AD, as well as customized applications.
• Provide support to the end-user as a help desk technician, when necessary, working closely with the Level II technicians.
• Respond to employee concerns or draft documents to help employees use computer systems.
• Coordinate with company leadership to determine new and innovative technologies that could enhance their company’s computer systems.
• Provide great customer service to all customers.
• Record, track, and document the help desk request problem-solving process in accordance with departmental procedures.
• Provide end-user training on basic computer functionality.
• Provide off-hour on-call support, when applicable.
• Perform other duties, as assigned.

Qualifications

** EDUCATION:**

• MUST HAVE AN ASSOCIATE’S DEGREE IN COMPUTING OR INFORMATION TECHNOLOGY.
• BACHELOR’S DEGREE IN COMPUTING OR INFORMATION TECHNOLOGY IS PREFERRED.

** EXPERIENCE:**

• MUST BE AT LEAST 21 YEARS OF AGE OR OLDER.
• MUST HAVE 2-3 YEARS OF IT SUPPORT OR HELP DESK EXPERIENCE.
• MUST POSSESS INTERMEDIATE TROUBLESHOOTING SKILLS.
• MUST BE FAMILIAR WITH ANTIVIRUS/SPYWARE AND SPAM REDUCTION TOOLS.
• FAMILIARITY WITH MICROSOFT AZURE ACTIVE DIRECTORY, AZURE, MICROSOFT 365, NETWORKING HARDWARE, AND UBIQUITY IS REQUIRED.
• MUST BE PROFICIENT WITH WINDOWS, MAC OPERATING SYSTEMS.
• MUST HAVE EXPERIENCE WITH SUPPORTING iOS AND ANDROID MOBILE DEVICES.
• MUST HAVE THE ABILITY TO COMMUNICATE CLEARLY WITH TECHNICAL AND NON-TECHNICAL AUDIENCES, BOTH VERBALLY AND WRITTEN.
• MUST BE ABLE TO PRIORITIZE TASKS AMONG MANY COMPETING REQUESTS.
• MUST BE ABLE TO WORK INDEPENDENTLY AND WITHIN A TEAM SETTING.
• MUST HAVE OUTSTANDING CUSTOMER SERVICE AND INTERPERSONAL SKILLS.
• MUST HAVE A HIGH ATTENTION TO DETAIL WITH A HIGH LEVEL OF ACCURACY.
• MUST BE ABLE TO MULTI-TASK.
• MUST BE HIGHLY ORGANIZED.
• MUST BE ABLE TO CRITICALLY THINK AND BE FLEXIBLE TO A FAST-MOVING AND EVER-CHANGING BUSINESS ENVIRONMENT.
• MUST BE ABLE TO COMPLY WITH THE COMPANY DRUG AND ALCOHOL POLICY. ******(PRE-EMPLOYMENT DRUG SCREEN WILL BE PERFORMED).**

Additional Information

** KEY COMPENTENCIES:**

• CUSTOMER SERVICE
• ATTENTION TO DETAIL
• HIGH LEVEL OF ACCURACY
• CRITICAL THINKING
• IT SKILLS
• FLEXIBILITY
• ADAPTABILITY
• PROBLEM-SOLVING

DeAngelo Contracting Services offers competitive benefit packages to all employees. This includes but is not limited to, company sponsored medical, dental, vision & life insurance policies, per diem for time spent away from home, Paid time off, paid holidays and significant amounts of career development opportunities just to name a few!

Come be a part of the DeAngelo family, today!

DCS is an equal opportunity employer and complies with all hiring and employment regulations. In the event an ADA accommodation is needed, DCS is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCS offers subcontracting services to government agencies as such, candidates may be subject to pre-employment screenings such as criminal background checks, pre-employment, post-accident & reasonable impairment drug screenings, motor vehicle record checks, etc. as such, DCS complies with all federal and state regulatory guidelines including the FCRA.