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Director of Operations

DeRomo's Gourmet Market & Restaurant

Director of Operations

Bonita Springs, FL
Full Time
Paid
  • Responsibilities

    The Director of Operations oversees the daily operations of the Restaurant and Market, assuring that all performance goals are reached, including facility profitability through revenue generation, cost control, guest satisfaction, and development of associates.

    Exceptional guest service, both internal and external, is the hallmark of Columbus Hospitality Management, and must be demonstrated in every interaction. The Director of Operations must ensure that all team members display the highest level of professionalism, guest service, commitment, and financial accountability.

    The Director of Operations is responsible for maintaining excellent associate, owner, Management Company, and guest communication and relations. overseeing the P&L, set overall direction and implement strategies within the guidelines of the Management company, staffing volume, scheduling, Information Technology, Safety and Security. The Director of Operations work directly with the management team to develop and implement the organizational strategies, policies and practices. In addition, the Director of Operations assures that the various departments have accurately prepared for the expected business volume, managing profit and loss, managing their employees, and maintaining exceptional customer service.

    Essential Functions:

    Manages and monitors the daily operations of the Restaurant and Market.

    Meet all financial review dates and corporate—directed programs in a timely fashion.

    Hold monthly financial review with all department managers and available supervisors.

    Ensure that all department heads maintain budgeted productivity levels.

    Forecast monthly the properties financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate and accurate reforecast.

    Oversee and assist in DeRomo’s Gourmet and Marketplace budget process as required.

    Improve processes and policies in support of organizational goals. Develop and implement departmental and organization operating policies.

    Interview all prospective final candidates for any vacant management position within the Restaurant and Market prior to any offer being extended.

    Motivate, coach, counsel, and discipline all management personnel according to Columbus Hospitality Management SOP’s.

    Ensure that all associates receive fair and equitable treatment according to Columbus Hospitality Management policies and procedures.

    Perform all Executive Committee members performance appraisals.

    Provide supportive leadership to team that builds team empowerment.

    Assist in creating a positive team-orientated environment that focuses on the guest, through associate development and motivation.

    Evaluate and identify customer service needs and develop necessary training to ensure employees exceed customer expectations.

    Conduct weekly staff meetings and the review of previous and future sales and operations efforts.

    Create an environment that encourages staff feedback and participate in direct one-on-one performance feedback with supervisors and staff as necessary.

    Ensure cleanliness of work area.

    Ensure compliance with all property and Columbus Hospitality Management policies.

    Adherence to all safety rules and regulations.

    Prepare for and present property performance results and business strategy/outlook reports at Quarterly Owner’s Meetings.

    Support company initiatives, including our Future Leaders Program, The Big Leap, and Fanatical Prospecting philosophy, etc.

    Attend meetings/trainings as required.

    Additional duties as assigned by management.

    Physical Requirements:

    The physical requirements necessary for an associate to successfully perform the essential functions of the position are outlined below. Reasonable accommodations can be made to enable individuals with disabilities to perform the described essential functions of the position.

    Associate must be able to work on feet for up to 8 hours a day.

    Associate may have to stand walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

    Associate may have to lift up to 50 pounds.

    Vision abilities required by this job include close vision.

    Associate must talk and hear.

    Qualifications, Education, Experience, Skills, and Abilities:

    Bachelor’s degree is preferred, or equivalent professional experience.

    12 to 15 years upscale food service experience, including 10 years at the management level and 4 years of experience of multi-unit management

    Experience in personnel management including hiring, supervision, evaluation and succession planning.

    Proven track record of achieving company goals in compliance with company/client policies and procedures.

    Excellent communication skills both written and verbal.

    Must be able to read, analyze, and interpret business records and statistical reports.

    Food purchasing, food costs, and inventory control

    Basic math and computer skills.

    Working knowledge of Microsoft Office and retail POS system.

    Knowledge of proper service etiquette and standards.

    Ability to work calmly and effectively under pressure.

    Self-motivated, organized, and ability to problem solve.

    Professional appearance.