Job Description
This position is responsible for the daily activities of Dead Air’s customer and dealer experience, including technical, function, and order queries. You will also be asked to process orders, make modifications, and escalate complaints across several communication channels within Dead Air’s NetSuite ERP system.
This position is a very hands-on, detail-oriented, customer and dealer-facing role performing day-to-day customer service activities to be part of a team that strives to deliver the best in industry customer experience. Normal position hours are typically 8-5 Monday through Friday; however, occasional weekends or extended hours may be required based on business needs.
Perform the day-to-day Customer Service activities of the Dead Air group, including but not limited to the following:
· Working safely with firearms and ensuring the safe use of Dead Air equipment and firearms.
· Keep up to date on the latest federal and state safety regulations and related firearms regulations.
· Ensure customer satisfaction and provide professional customer support by always maintaining a positive and professional attitude toward customers, dealers, and vendors.
· Developing a solid product knowledge base of firearms and suppressors and learning our products inside and out so that you can answer technical questions from customers and dealers.
· Develop and maintain personal proficiency with the NetSuite ERP system.
· Respond promptly to customer, dealer, and vendor inquiries and resolve customer issues on time.
· Communicating with customers through various channels.
· Processing orders, forms, applications, and requests.
· Maintaining strong organizational skills and keeping records of customer interactions, transactions, comments, and complaints.
· Communicating and coordinating with colleagues as necessary.