Dealership Support Specialist

Location: Dallas, TX (Hybrid office)

**
**

Who We Are

Curbee is the fastest-growing mobile service technology provider. Curbee enables dealerships to offer mobile service with its platform called M.A.R.S. (Mobile and Remote Service). With Curbee, it's simple: dealerships send the right van to the right job, using the right route with the right parts, at the right time.

We're a scrappy, curious, resourceful team that's united by a “work hard, play hard” mentality. We connect in person often, transferring knowledge, building our culture and learning firsthand in market with our Dealer Partners. We've also been known to seek out the most killer chocolate chip cookies during our travels. At Curbee, everyone's an owner, with equity on the table for all. We also offer unlimited PTO, excellent insurance benefits, and a culture built on fun, innovation, and collaboration.

**
**

Overview

As a Dealership Support Specialist, you will be the first line of support for Curbee dealership partners, ensuring issues are resolved quickly, clearly, and with full context. You will serve as the bridge between Dealers, Product, Engineering and Success to ensure a good Dealer experience while improving overall product quality.

This role is critical as Curbee continues to scale. You'll take full ownership of inbound support, develop a deep understanding of dealership workflows, and help ensure that bugs, configuration issues, and usability gaps are addressed.

This is a hands-on role in a fast-moving, iterative SaaS environment where attention to detail, follow-through, and curiosity are essential.

**
**

Key Responsibilities

Dealer Support & Issue Resolution

• Serve as the first point of contact for when dealers need support
• Triage incoming support tickets and determine whether issues are:
  • configuration-related
  • data or setup issues
  • training or usage gaps
  • true product bugs
• Resolve issues directly using admin tools, configurations, and internal systems whenever possible
• Clearly communicate status and close the loop with dealers through resolution
• Communicate with kindness and tone of helpful confidence

Engineering & Product Collaboration

• Escalate issues to Engineering with clear, actionable documentation
• Partner with Engineering to test bug fixes before and after release to ensure root issues are resolved
• Assist in validating that fixes work in real dealership workflows

Knowledge Base & Continuous Improvement

• Create, maintain, and improve help center articles and internal documentation as the product evolves
• Spot patterns in tickets (e.g., recurring configuration changes, common bugs, usability) and proactively share insights with Product and Engineering
• Contribute feedback that helps guide roadmap decisions and product improvements

Dealer Enablement & Onboarding

• Assist onboarding new dealers with account setup and configuration
• Be a subject-matter expert in how dealerships use Curbee day to day
• Travel up to 15% to visit dealers periodically and gain firsthand insight into real-world usage

**
**

Qualifications / Who You Are

• 2–5 years experience in Automotive SaaS support , technical support, or a related role
• Experience supporting dealership tools, platforms, or systems (DMS, CRM,, or similar)
• Strong problem-solving skills with the ability to stay organized under volume
• Clear written and verbal communication skills
• Comfortable learning and navigating software tools, dashboards, and workflows
• Naturally curious and detail-oriented
• Comfortable owning problems end-to-end
• Enjoy helping people and making complex issues feel simple
• Excited to grow with a product that's still being built

Bonus Qualifications

• Ability to write scripts or fix small code/configuration issues
• Experience with early-stage or fast-iterating SaaS products
• Prior experience with tools such as SmartPath Service, Tekion, ShopMonkey, Shopware, or similar DMS and CRM platforms.

**
**

What You'll Get

A competitive salary, equity ownership (because we're all in this together), unlimited PTO, comprehensive benefits, and the chance to make a massive impact in a small, fast-moving team.

If you're highly motivated, love tackling big challenges, and want to build a future you can be proud of (while sneaking in a cookie or two), we'd love to chat.

More About Us

Our street credit is backed by a team of experts from industry giants like Tesla, Lyft, Toyota, and Roadster. With our software, solutions and success team, dealers can scale mobile service quickly, delivering a game-changing customer experience while driving revenue growth. Our innovative technology supports AI-powered scheduling & analytics, ensuring dealers efficiently “go mobile.”