Benefits:
401(k)
Employee discounts
Health insurance
Paid time off
401(k) matching
Bonus based on performance
Training & development
Vision insurance
About the Role:
Recovery Solutions Group LLC is looking for a driven and professional Debt Collections Specialist to join our team in Milford, DE. This is a great opportunity to build a rewarding career in financial services while making a real impact for our clients. If you thrive in a fast-paced environment and have a knack for negotiation and problem-solving, we want to hear from you!
Responsibilities:
Contact debtors via phone, email, and written correspondence to recover outstanding balances
Negotiate payment arrangements and settlements in accordance with company guidelines
Accurately document all collection activity and account updates in the collections management system
Review and analyze debtor accounts to determine appropriate collection strategies
Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and all applicable regulations
Meet or exceed individual and team collection targets and performance metrics
Handle inbound and outbound calls professionally while maintaining positive debtor relationships
Requirements:
Prior experience in debt collections, accounts receivable, or a related financial role preferred
Working knowledge of FDCPA regulations and collections compliance standards
Strong negotiation, communication, and conflict resolution skills
Proficiency with collections software and general computer applications
Ability to handle high call volumes and manage multiple accounts simultaneously
High school diploma or GED required; associate's or bachelor's degree a plus
Professional, persistent, and empathetic demeanor when working with debtors
About Us:
Recovery Solutions Group LLC is a trusted debt recovery firm based in Milford, DE, dedicated to delivering results-driven collection services for our clients. We pride ourselves on maintaining the highest standards of compliance and professionalism in the industry. Our team enjoys a supportive work environment, competitive compensation, and the opportunity to grow within a company that values integrity and performance.
The hours are M-F (8-4)
What to expect during the interview process: Interviews are conducted in person during normal business hours, typically around 9:00 AM, although we can accommodate other times when needed. You'll complete a quick typing test and meet with one of our managers to talk more about the role and see if it feels like a good fit on both sides.