Job Description

CUSTOMER SERVICEREPRESENTATIVE

THE COMPANY

It is our passion at DebtWave Credit Counseling, Inc to provide consumers with the best education and most appropriate programs to manage their debt. We know how difficult it is to reduce debt, so we want to make it simple by offering services that are both informative and practical. Since 2001, DebtWave has been helping consumers pay off their credit card debt through financial education, budgeting, and its debt management program. We are considered one of the top ten credit counseling agencies in the nation based on quality of customer service, volume of clients and overall size of company.

Our success comes from our top notch employees that bring with them motivation, a desire to help people, and high professional standards. We are looking for team players, fast learners, those with a positive attitude, and those that are resourceful and adaptable. Come be a part of our team!

DebtWave Credit Counseling, Inc is a 501(c)3 nonprofit organization. We have an A+ rating by the BBB, great client reviews on Google, Yelp and other prominent websites, and we have also partnered with local schools and military support organizations to provide financial literacy education.

THE JOB

As a Customer Service Representative, you will be the main point of contact for clients that are already enrolled on our Debt Management Program. You will be required to provide outstanding customer service to a portfolio of approximately 600-800 clients. This position is focused around providing phone support for our clients; managing and maintaining their accounts, addressing problems or concerns, and following up with clients as they are paying off their debt. A typical day would consist of making outbound and answering inbound phone calls, replying to emails and online requests. No cold calling.

We are looking for polished and articulate individuals who will give each of our clients the best possible customer service. Successful Customer Service Representatives can build rapport quickly with clients, are empathetic, and have a desire to help people. You must also be able to multi-task and be a self starter.

We offer an extensive paid training program, scripts, technology and tools to help you succeed. Full time or part time. Mon - Fri.

Work from home during COVID-19. We will return to office once we feel it's safe.

RESPONSIBILITIES:

• Serve as the main point of contact for existing clients enrolled in our Debt Management Program
• Take approximately 30-40 inbound calls daily. Make approximately 20-30 outbound calls daily
• Maintain existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
• Welcome clients to the program with a introduction call that includes walking them through their online dashboard.
• Communicate with creditors as needed on behalf of the client

REQUIREMENTS:

• 1-2 years Customer Service Experience.
• Empathy and willingness to assist consumers in experiencing a financial hardship.
• High level of computer skills; typing, ability to learn new software, using multiple programs at once
• Excellent verbal and written skills
• Must be detail oriented and organized
• Must enjoy working in call center environment.
• Highly resourceful and adaptable to changing needs of the business.
• Bilingual in Spanish/English strongly preferred but not required.
• Monday Thru Friday only
• A stellar work ethic including a record of punctuality and good attendance.
• High School Diploma required

Starting Pay:$15-$17 with opportunity to increase pay every six months based on performance

For more information about DebtWave visithttp://www.debtwave.org/