Job Description

OVERVIEW

We are seeking a Dual Platform Technician to join our Service Desk team. This position will provide escalated support to DeepTech's customers while maintaining excellent communication, technical support, and main-level ticket tracking efficiently and effectively.

WHAT YOU'LL DO

• YOU WILL PROVIDE BOTH ONSITE AND REMOTE TECHNICAL SUPPORT TO THOSE CLIENTS – LOCATED ALL THROUGHOUT NEW YORK CITY.
• Coordinate and perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Resolve issues in Mac OS and some Windows environments.
• Troubleshoot hardware & accurately determine fixes
• Remotely troubleshoot issues relating to hardware and software · (typically Windows 7/10, Mac OS, Apple, Google Workspace, Sonicwall, Cisco Meraki, etc.)
• Research issues and resolve technical problems
• Implement and maintain operational documentation and procedures
• Complete technical and special projects as assigned
• Become part of a real team, learn everyday, have opportunity for growth and be part of something where you can take ownership in your career.

WHO YOU ARE

• Jamf & familiarity of integration with Microsoft preferred
• Familiarity with Azure referred
• Understand and configure RAID on various platforms
• VoIP troubleshooting
• Email troubleshooting (NDR, contacting email host support)
• Backup escalation/troubleshooting
• Clear written and verbal communication skills
• Exceptional ability to multitask and strong ability to manage time effectively
• Passionate and capable of adapting and learning new platforms and skills on the fly
• Strong sense of urgency
• Experience using and proficient in Apple and PC hardware & mobile devices, Mac OS, Google (G-Suite), Windows OS and Office365
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• A college degree from an accredited four-year institution or relevant technical experience is desired but not required.
• Previous customer support or technology experience

WHO YOU WILL BE WORKING WITH

• Supportive team members who will work with and help to guide you.
• You will report to the Director of Operations who will encourage you to grow and learn.
• The office is brand new in midtown, great location close to multiple transit options.
• A dog friendly office with a team that likes to play games, laugh and work hard.

Company Description

DeepTech is paving the way in providing next-generation technology management and support for small and mid-sized businesses. With over 200 customers and nearly 20,000 devices, our stack platform includes 24x7 support powered by best-in-class techs, security, device & inventory management, network & server management, application & cloud management, employee onboarding, and off-boarding, procurement & provisioning, and data monitoring & insights. DeepTech is now over 21 years old, growing like crazy, and led by a seasoned executive team. Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.