Benefits:

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

Benefits/Perks

Flexible Schedule

Great work-life balance

Paid time off

Ongoing training

Employee Discounts

Job Summary

We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. You will perform a range of duties including but not limited to; answering phone calls, maintaining the office communications between guests and therapists. Assisting guests with the check in and check out process to ensure all appropriate paperwork is completed. Provide support and resources to staff. Assist with phone calls, scheduling appointments, cash handling and facility cleanliness. Office cleaning and sanitizing. Answering emails and producing emails. Social media posts.

Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities

Greet customers as they arrive and provide an excellent customer experience

Answer phone calls and schedule appointments

Cash handling and processing payments

Monitor and collect members payments

Social media story postings

Assist clients with paperwork, including consent forms

Maintain a clean and inviting environment

Provide general customer service and attend to the needs of customers throughout their services

Answer client emails/ send emails

Operate recovery machines such as Cryotherapy and Compression Therapy in a safe manor

Qualifications

Two or more years of experience as a receptionist or similar role is preferred

Excellent communication skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Excellent multi-tasking skills