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SEC Reporting Manager - Coral Gables, FL

Invacare Corporation

SEC Reporting Manager - Coral Gables, FL

Pinellas Park, FL
Full Time
Paid
  • Responsibilities

    POSITION TITLE:                                 Coordinator, Customer Service             

    PAY STATUS:                                     Non-Exempt       

    DEPARTMENT:                                   Customer Service

     

    POSITION RELATIONSHIPS:

                  Supervised By:                  Supervisor, Customer Service                            Supervises:                        N/A

     

    SUMMARY:

    Provide superior customer support for consumer and customer transactions. Process customer quotes and orders with a high level of accuracy.  Effectively handle customer inquiries and problem resolution.

     

    ESSENTIAL FUNCTIONS:

    • Provide phone support for dealers, consumers and internal customers.
    • Handle external and internal customer transactions, which include, but are not limited to: Quote and order processing, inquiry calls, credit requests and problem identification and resolution.
    • Ensure all required information for a complaint file is obtained and properly documented
    • Process customer faxed in orders and quote requests.
    • Develop and possess equipment knowledge to support standard product lines.
    • Develop and possess knowledge to effectively support service parts transactions, such as: Quote and order processing, replacement parts identification, inquiry calls, etc.
    • Process Return Material Authorizations and call tags in accordance to written Service Policy.
    • Investigate and submit special modification requests, as required.
    • Attracts potential sales by suggesting information about other products and services or substitution information. Advises customer of complimentary products or services, the introduction of new products and any special programs being offered.
    • Develop and display solid computer navigation skills pertaining to company utilized systems.
    • Develop and maintain professional relationships with cross functional departments.
    • Complete all required training applicable to assigned position.
    • Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required.

     

    QUALIFICATIONS:

    • High School Diploma or equivalent and at least three years of customer service experience/contact center experience required.
    • Associates Degree preferred.
    • Excellent listening skills and superior verbal and written communication skills.
    • Excellent problem solving, organizational and time management skills
    • Ability to prioritize and work multiple activities simultaneously and make self directed decisions.
    • Ability to cope with stressful situations in a professional manner.
    • Well developed keyboarding and personal computer skills.
    • Ability to work various shifts between 8:00am and 6:00pm.
    • Multi-lingual skills a plus.

     

    An Equal Opportunity/Affirmative Action Employer –M/F/Disabled/Vet

     

    Required Skills Required Experience

  • Qualifications
    • Strong working knowledge and experience with ERP/MRP systems, and proficient in Microsoft Office applications and relevant social media platforms.
    • Comprehensive understanding of global supply chain management and logistics
    • CPSM or CPIM certification preferred.
    • Strong verbal and written communication skills as well as excellent interpersonal skills.
    • Must be able to travel domestically and internationally, may require some travel to various company locations, and suppliers.

     

  • Industry
    Manufacturing