Job Description
Hello! We are looking for a dedicated Customer Service Representative to join the family! Del Real Foods is a traditional Mexican food manufacturer born out of a family farm. Today, Del Real Food makes tamales, carnitas, salsas, and other recipes inspired by the Cardenas' native Jalisco -- all created by hand with fresh ingredients and nothing artificial.
Food and family lie at the core of everything we believe at Del Real Foods, and we invite you to apply to join and experience out company culture firsthand, where we view our teams as family, with a shared appreciation for what it means to savor both food, and family.
The Customer Service Representative performs a full range of Customer Service Duties. Follows customer service policies and procedures to ensure consistent customer service and satisfaction. Perform all aspects of processing orders, troubleshoots, and resolve routine and non-routine customer complaints. Resolves major problems with orders, delivery dates and/or service with the assistance of Customer Service Team Lead.
Benefits:
Responsibilities and Duties:
1. Process all purchase orders and confirmations for all customers. Communicates all outbound customer shipping needs with the Logistics Manager. Develop and maintain good rapport with customer base and, when needed, solve customer service issues. The Customer Base is defined as internal and external customers. For example, internal customers are, but not limited to DRF Departments. External customers are, but not limited to brokers, purchasing agents at the distributors, receiving managers at the distribution centers and buyers at the customer corporate level.
2. Processes customer and consumer complaints from start to finish.
3. Communicate regularly with Sales Department, Brokers, Customers, Production Scheduling, Customer Accounting, R&D, Quality, and Shipping.
4. Respond to consumer inquiries.
5. Field customer and consumer complaints and work with QA and Sales to respond appropriately to customers; maintain complaint database.
6. Field consumer inquiries and send follow up correspondence.
7. Track all complaints and provide QA Department information in a timely manner.
8. Other duties include preparing various management reports
Requirements and Duties:
1. Knowledge of AX System for processing orders.
2. Knowledge of Customer Portal process. 3.
3. Strong PC software application knowledge using Excel, Word, Access, PowerPoint, and the Internet.
4. Self-motivated, hands-on department head; ability to lead and provide direction, organization, and supervision to the Customer Service Department.
5. Must be extremely detail oriented and proficient at basic mathematics.
6. Requires ability to handle multiple tasks at the same time.
7. Applicant must work well within team environment.
8. Ability to learn new programs, policies, and procedures
9. Must be able to handle confidential information
10. High School Diploma
11. Minimum 3 years’ experience on the field (Food Industry is a plus)
After completing an application, qualified candidates will be scheduled for a phone screen followed by an interview with the Customer Service Representative management team. Selected candidates will then be scheduled for an offer of employment and orientation!
We look forward to meeting you soon!
Sincerely,
--The HR Team
Company Description
Hola!, Hi!, We are Del Real Foods, a food manufacturing company that makes tamales, carnitas, salsas, and other recipes inspired by the Cardenas native Jalisco - all created by hand with fresh ingredients and nothing artificial. Delicious, slow-cooked meats and homemade sauces that taste like you cooked them yourself are now available at your local grocery store and ready to serve in minutes! Our mission is to Continually delight people with traditionally-inspired wholesome Mexican and Hispanic cuisine, that is ready to share and enjoy with friends and family. These delicious recipes available at your local grocery store, ready to serve and eat in only minutes.
¡Hola!, ¡Hola!, Somos Del Real Foods, una empresa fabricante de alimentos que elabora tamales, carnitas, salsas y otras recetas inspiradas en el Jalisco nativo de Cárdenas, todas creadas a mano con ingredientes frescos y nada artificial. ¡Las deliciosas carnes cocinadas a fuego lento y las salsas caseras que saben como si las hubiera cocinado usted mismo ahora están disponibles en su supermercado local y listas para servir en minutos! Nuestra misión es deleitar continuamente a las personas con cocina mexicana e hispana saludable de inspiración tradicional, lista para compartir y disfrutar con amigos y familiares. Estas deliciosas recetas están disponibles en su supermercado local, listas para servir y comer en solo minutos.
Hola!, Hi!, We are Del Real Foods, a food manufacturing company that makes tamales, carnitas, salsas, and other recipes inspired by the Cardenas native Jalisco - all created by hand with fresh ingredients and nothing artificial. Delicious, slow-cooked meats and homemade sauces that taste like you cooked them yourself are now available at your local grocery store and ready to serve in minutes! Our mission is to Continually delight people with traditionally-inspired wholesome Mexican and Hispanic cuisine, that is ready to share and enjoy with friends and family. These delicious recipes available at your local grocery store, ready to serve and eat in only minutes. \r\n\r\n¡Hola!, ¡Hola!, Somos Del Real Foods, una empresa fabricante de alimentos que elabora tamales, carnitas, salsas y otras recetas inspiradas en el Jalisco nativo de Cárdenas, todas creadas a mano con ingredientes frescos y nada artificial. ¡Las deliciosas carnes cocinadas a fuego lento y las salsas caseras que saben como si las hubiera cocinado usted mismo ahora están disponibles en su supermercado local y listas para servir en minutos! Nuestra misión es deleitar continuamente a las personas con cocina mexicana e hispana saludable de inspiración tradicional, lista para compartir y disfrutar con amigos y familiares. Estas deliciosas recetas están disponibles en su supermercado local, listas para servir y comer en solo minutos.