Delivery Concierge

E

Embraer

Delivery Concierge

Melbourne, FL
Full Time
Paid
  • Responsibilities

    POSITION SUMMARY

    The Delivery Concierge I is a professional, customer‑facing role responsible for the execution of concierge and hospitality services in support of aircraft delivery activities.

    This role operates with low supervision and is trusted to manage a high volume of customers while maintaining a personalized, polished, and welcoming experience.

    The Delivery Concierge I serves as a consistent point of contact for customers and internal stakeholders, providing logistical support, hospitality coordination, and local expertise throughout the delivery process.

    JOB RESPONSIBLITIES

    Customer Experience Support

    • Support Delivery Customers providing personalized logistical assistance before, during, and after their arrival.
    • Serve as a familiar and welcoming presence, building rapport with customers through consistent communication and on‑site engagement.
    • Support over 550 delivery customers per year, balancing personalization with volume and operational demands.
    • Participate in internal status meetings to gather relevant delivery information and align support accordingly.
    • Proactively research customer backgrounds and preferences to better prepare for delivery activities.

    Hospitality & Local Expertise

    • Arrange travel support, hotel accommodations, dining reservations, transportation, and local activity recommendations.
    • Maintain working knowledge of approved local vendors, partners, and attractions.
    • Book reservations, confirm services, and communicate details clearly to customers.
    • Capture and share customer feedback related to hospitality partners with senior team members.

    Event & On‑Site Support

    • Support events and customer activities, including welcoming guests, escorting visitors, and providing on‑site assistance.
    • Assist with logistics such as agendas, calendars, group communications, and material readiness.
    • Support over 80 customer‑related events per year.

    Gifts, Inventory & Readiness

    • Assemble and prepare customer gift kits in accordance with established standards.
    • Monitor inventory levels, perform stock rotation, and support quarterly physical inventory counts.
    • Support management of over 7,000 items valued at approximately $300K.

    Compliance & Documentation

    • Learn and apply Embraer's hospitality, gift, and compliance policies.
    • Accurately register hospitality and gift offerings in compliance systems for over 1,000 guests annually.
    • Maintain proper documentation and records to ensure audit readiness.

    Continuous Improvement & Coordination

    • Learn departmental goals, tools, and procedures.
    • Contribute ideas for incremental improvements and support small‑scale initiatives.
    • Assist with tracking customer feedback and identifying service improvement opportunities.
    • Support day‑to‑day coordination tasks to ensure smooth execution of delivery activities.

    ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

    Education:

    • Bachelor's degree preferred, or equivalent professional experience in Hospitality Management, Tourism, Business Administration, Sales, Marketing, or Customer Experience.
    • Certifications in luxury service or hospitality are a plus.

    Experience:

    • 3–5 years of experience in a customer‑facing, concierge, hospitality, or high‑touch service role.
    • Experience supporting VIP or premium customers is preferred.
    • Experience with events, travel logistics, or on‑site hospitality support is desirable.
    • Proven ability to operate independently with low supervision.

    **Knowledge, Skills & Abilities: **

    • Strong interpersonal and communication skills with a service‑oriented mindset.
    • Ability to manage multiple customers and tasks simultaneously with attention to detail.
    • Sound judgment in handling logistics, preferences, and last‑minute changes.
    • Professional presence and polished demeanor.
    • Discretion and integrity when handling sensitive customer information.
    • Familiarity with luxury service expectations.
    • Proficiency in Microsoft Office and coordination tools.
    • Flexibility to support non‑standard hours during delivery activity.
    • Fluency in a second language is strongly preferred.

    Working Conditions / Environment / Special Requirements

    • Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
    • Employees will be subject to the random drug and alcohol testing under FAA regulations
    • Professional appearance and demeanor to support business needs
    • Formal and Business Casual attire required; uniform would be provided
    • Availability for both traditional and nontraditional business hours

    GENERAL COMMITMENT FOR ALL EMPLOYEES

    • Commitment to company values and complies with department norms, policies, directives, and procedures.
    • Incorporates Lean and P3E processes and concepts into daily activities.
    • Strive for continuous improvement to processes and procedures.
    • Honors and protects confidential and proprietary documents and information.
    • Satisfies work schedule requirements.

    Embraer is an Equal Opportunity Employer.