Benefits:

Bonus based on performance

Flexible schedule

Paid time off

Employee discounts

At Mamaw’s Cafe & Catering, we're dedicated to creating a welcoming environment where great food and friendly service go hand in hand.

Join us in our mission to prioritize customer satisfaction, employee well-being, and community engagement as we aim to become the top choice for dining experiences.

Mamaw’s Cafe & Catering takes great pride in the quality of our food and the delivery service we provide. Therefore, we expect our drivers to represent us professionally when delivering orders and collecting customer payments. This ensures that our customers receive their orders safely and promptly and helps maintain our reputation as a reliable and trustworthy restaurant.

Activities & Responsibilities Primary

Promote, work, and act in a manner consistent with the mission of Mamaw’s Cafe & Catering – where our mission is to enrich the lives of our guests and our employees. We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls, and treating our employees like family. We believe that our employees are our most important resource, and our success depends upon creating and retaining a staff capable of delivering an exceptional dining experience to every customer, every time.

Make deliveries of our product to residential and commercial locations.

Generate an efficient and timely delivery route that minimizes customer wait times when delivering more than one order.

Learn the names and recognize regular guests.

Record completed delivery orders accurately and immediately after receipt into the register or POS system.

Ensure the delivery vehicle is clean and free of trash and debris.

Accept guest payment, process credit card charges, and make changes (if applicable).

Clean and maintain all equipment and work areas associated with the job function.

Report all equipment problems and maintenance issues to the restaurant manager.

Listen to and resolve customers' complaints regarding services or orders.

Assist with answering phones, taking orders, and preparing orders, as needed.

Assist in the restocking and replenishment of products and supplies as stipulated in the shift duties.

Attend all scheduled employee meetings and offer suggestions for improvement.

Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.

Fill in for fellow employees where needed to ensure guest service standards and efficient operations.

Activities & Responsibilities Supplemental

Record sales or delivery information on daily sales or delivery records.

Provide sales promotion materials to customers.

Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.

Tools & Technology

Cash registers, Point-of-sale terminals, POS software, and workstations

Personal computers, tablets, smartphones, and/or handheld devices

Software - Office suite, back-office accounting, route planning, web-based applications, etc.

Office equipment - fax machine, printers, phone systems, bar code reader

Motorized vehicles (automobile, truck, van)

Reports to Manager