Job Description

DeltaTrak has an immediate need for technical service representatives to provide first rate Help Desk technical service to customers.  Duties include troubleshooting of electronic products and software questions over the phone or by responding to technical support email inquiries, product failure diagnostics, processing returned goods authorizations (RGA), maintaining detailed call log, and updating the RGA status database. 

Other duties as assigned to support the manufacturing, quality and R&D departments.

Qualifications

Qualifications:

• Associate degree or trade school level education/background in electronic assembly, electro-mechanical manufacturing and/or diagnostic experience.  
• Working knowledge of PC systems and software installation. 
• Must have excellent customer service communication skills, organizational and follow up skills and the ability to work in a fast paced environment.
• 2-3 years prior experience in a technical services role required.
• Bi-lingual applicants encouraged to apply.

Additional Information

DeltaTrak, Inc. offers a competitive salary, full benefits package (including medical, dental, vision and 401K), and personal time off (PTO). For immediate consideration please send your resume. Please visit our website at www.deltatrak.com for more information on our products and services.  https:://www.deltatrak.com/hr.