Job Description

DO YOU TAKE PRIDE AND ENJOY CREATING A GREAT CUSTOMER EXPERIENCE ON INBOUND AND OUTBOUND CALLS? IF SO, THIS POSITION COULD BE A GREAT FIT FOR YOU.

DELTRON ELECTRIC IS HIRING EXPERIENCED ELECTRICAL CUSTOMER SERVICE REPRESENTATIVES/DISPATCHER. THIS JOB IS HOURLY PLUS COMMISSION.

THIS CUSTOMER SERVICE REPRESENTATIVE POSITION IS FOR OUR LOCATION IN COCOA, FL OFF US 1. Deltron is looking for CSR/Dispatch professionals who excel at handling inbound and outbound calls while taking pride in knowing their professionalism will create the customer’s first impression of the company. Great communication with all customers and technicians is essential! Taking care of the customers through multiple channels of communication is the number one priority of this position.

Deltron Electric is a trusted, established, and growing electrical contracting company that is seeking experienced customer service representatives who are passionate about the electrical trade and the customer experience. Deltron is a team atmosphere that welcomes great attitudes and highly knowledgeable electrical CSR/Dispatchers.

WE OFFER:

· COMPETITIVE WAGES (Hourly + Commission)

· PAID TIME OFF

· PAID HOLIDAYS

· HEALTH INSURANCE

· 401K plus match

· OVERTIME AVAILABLE

· ADVANCEMENT OPPORTUNITIES

· DIRECT DEPOSIT

REQUIREMENTS AND RESPONSIBILITIES

· 1-5 years of experience handling customer service calls while working in an electrical contracting environment is preferred

· Ability to respond and communicate with customers effectively through telephone, email, social media, and texting applications

· Proficient in Microsoft Office

· Able to understand and navigate efficiently with field management software

· Data entry to create and update records ensuring accurate information

· Dispatch, plan, and schedule appointments

· Excellent communication, organizational, and time management skills

· Monitor level of supplies and handle shortages if needed

· Ability to display empathy for customers

· Maintain trust with suppliers, customers, and team members

· Must be able to multi-task

· Perform other duties as assigned

· Be able to pass background check (Criminal, Motor Vehicle and Drug Screening)

PHYSICAL DEMANDS:

• Using a headset and sitting at a desk
• Climbing up and down stairs from time to time
• Moderate lifting may be required (10-20 pounds)
• Ability to work more than 40 hours per work week

Also please visit our website to apply online at HTTPS://DELTRON.TELECOMTRAK.COM/APPLICANT.PHP or call 1-833-DELTRON and ask for Donny.

Company Description

Deltron Electric is a trusted, established, and growing electrical contracting company. Experienced service electricians that are friendly, team-oriented, caring, and passionate about the electrical trade and the customer experience are welcome to apply. Please apply now, if you are a skilled service electrician who values a team atmosphere and loves taking care of the customer.