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Customer Service Representative - Madison


Customer Service Representative - Madison

Madison, WI
  • Responsibilities

    As the leading direct marketer of library and school supplies and furnishings, Demco strives to provide an outstanding customer experience for every customer. This experience is essential to the success of our call center. In support of these efforts, Demco is accepting resumes for Customer Service Representatives.

    In this role, you will:

    • Serve Demco’s customers by placing orders, preparing quotes, providing invoice copies and answering questions regarding the status of orders.
    • Provide solutions and assist customers by answering questions and/or troubleshooting issues they may have regarding our websites, products, promos, shipping, etc.
    • Provide accurate information to customers regarding lead times, back orders and discontinued items.
    • Help increase revenue and provide value to our customers by making decisions to ensure customer satisfaction, including offering promotions and/or upsells.
    • Handle customer contacts via phone, mail, fax, internet, and email for multiple brands.
    • Make outbound calls to customers to follow up on missing information and order discrepancies.
    • Complete order entry and data hygiene in between phone calls.
    • Provide job shadowing for new trainees and other Demco coworkers.
    • Work together with internal customers as part of the problem-solving process.

    These positions offer a Monday through Friday work schedule conveniently located in Demco’s Office on the east side of Madison from 9:30am-6:00pm.

    If you have at least 2 years’ experience in customer service, strong PC knowledge, above average typing speed with outstanding accuracy, and great communication skills, you may be the perfect fit for this position. Prior experience in a call center environment assisting customers navigating Ecommerce websites and offering promotions/upselling is preferred.

    At Demco, our average length of service is just over 11 years. Demco offers a wide range of rich benefits designed to facilitate personal and professional growth. This includes options for a variety of insurances; reimbursement programs for tuition, PCs, and health and wellness purchases; and a prosperous retirement program. Employees also enjoy a generous paid time off package, which includes paid holidays and paid time to volunteer.