Job Description

JOB DESCRIPTION We are now actively seeking a Customer Service Specialist for this location. The Customer Service Specialist provides a high level of service to both internal and external customers. He or she sets up and manages customer accounts, receives and processes specific customer requests (via phone calls, emails, and text messaging), processes invoices, reconciles accounts, and supports our Route Service team as needed.  

RESPONSIBILITIES

• Sets up and manages customer accounts
• Receives and processes specific customer requests
• Processes invoices and reconciles accounts
• Supports the Route Service team as needed
• Maintains up-to-date knowledge of all products and services
• Performs other duties as assigned

QUALIFICATIONS

• Must be at least 18 years old
• High school diploma or GED required; some college or an Associate's degree preferred
• At least one year of business-to-business (B2B) customer service/account management experience in a fast paced environment
• Professional phone manner and exceptional communication skills
• Typing/data entry experience
• Excellent computer and Microsoft Office skills
• Bilingual, (English/Spanish)
• Basic accounting clerical/bookkeeping skills preferred
• Must have a highly reliable work performance record
• Must pass extensive pre-employment checks (including background check and drug test)

WAGE & BENEFITS

• Weekly Pay
• Paid time off and holidays
• Health, dental, and vision insurance
• 401k with generous company match
• Company paid life and disability insurances

ABOUT DEMPSEY UNIFORM Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition. At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery. Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services. TECHNOLOGY LEADERSHIP Dempsey is an innovator in our industry because we have always invested in opportune technologies for our business. Dempsey's state-of-the-art processing facility in Jessup, PA opened to both local and industry acclaim for it's technology. Dempsey is committed to leveraging technologies that control our customers' costs and enhance their service experience. FINANCIAL STRENGTH Dempsey has grown rapidly, yet responsibly, over the past five years. Through five strategic acquisitions, a well-developed management team, and excellent banking relationships, Dempsey has welcomed hundreds of new customers and enhanced existing customer relationships. ENVIRONMENTAL LEADERSHIP Dempsey Uniform & Linen Supply is committed to a sustainable future through environmental stewardship and conservation of the earth's natural resources. Dempsey has become a leader in both the textile rental industry and our local community in preserving our environment. CONTINUITY FOR KEEPING PROMISES The Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us. As a result, the same people that make our promises will be there to fulfill them. It all makes for a really promising future. We hope you'll consider joining the Dempsey Family and help us continue our legacy of keeping promises.

Company Description

ABOUT DEMPSEY UNIFORM Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition. At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery. Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services.