Job Description

Job Description Denefits is a leading customer financing platform used by customers and businesses across North America. We bring innovative financial solutions to an enormous problem- non-affordability. Duties:

• Build a strong rapport with customers and manage their relationships with Denefits through the entire client journey, from initial kickoff through Followups and training.
• Be the customers’ go-to person! Provide customers with a superior level of service through multiple support channels
• Understand the client’s business needs and objectives, and ensure alignment to the Denefits solution
• Answer incoming customer phone calls and take appropriate action for each call
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company computer platform to keep each customer record updated
• Research and resolve customer inquiries in a timely manner
• Conduct on-boarding and introductory training sessions
• Cold calling and other lead generation techniques
• Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments

The Perfect Customer Support Expert:

• We are looking for a strong, customer support-oriented individual with experience in professional services or fee-for-service businesses.
• You have 2+ years of experience in training and customer support
• You exercise sound judgment in business decisions and negotiation while demonstrating effective and professional customer service
• You have exceptional organization and time management skills that couple well with your written and communication skills
• You can do light technical problem solving, engage in consultative dialogue with clients
• You desire to do meaningful work alongside bright, engaged people and work within a collaborative team
• You are flexible and adaptable to change in a fast-paced, start-up company environment
• You want to shine and showcase your unique skill-set for potential advancement and recognition

We offer a package of benefits: Health Insurance, Dental, Vision Insurance, Paid Time off, Sick days, Holidays Pay: $20.00 - $25.00 per hour