Join Wallace as our new Dental Data and Operations Coordinator!
Are you passionate about using data to drive meaningful improvements in patient engagement and clinic efficiency? Do you bring experience in project management and healthcare analytics, with a heart for community health? If so, we’d love to hear from you!
About Us: At Wallace, we're on a mission to improve the health outcomes of our community. As a not-for-profit Federally Qualified Health Center, we've been a stable and trusted healthcare provider for over 40 years. Founded by Dr. James Reuler, Wallace began by bringing essential medical care to uninsured and low income residents. Today, we offer comprehensive medical, dental, and behavioral health services, staying deeply connected to our vibrant, multicultural community. We're committed to supporting the whole person, ensuring every individual receives the care they deserve.
Why Join the Wallace Team?
- Opportunities for Growth: Ongoing mentorship, training, and continuing education
- Monday to Friday Schedule: Enjoy your weekends off!
- Stability: Serving our community for over four decades
- Student Loan Forgiveness/Repayment: Wallace is a qualifying employer for Loan Repayment and Public Service Loan Forgiveness Programs
- Community Impact: Make a meaningful difference in underserved populations
- Generous Benefits: Medical, Dental & Vision Insurance; Paid Time Off; Paid Holidays; Disability & Life Insurance; Flexible Spending Accounts; 401k Program; Employee Assistance Program
Key Details:
- Pay: $26 - $31 per hour, depending on experience
- Bilingual Pay Policy: Eligible for a $1.25/hour increase with language proficiency
- Schedule: Full time; M - F; 7:30 am - 4:00 pm
- Location: 18633 SE Stark Street, Portland, OR
Who You Are: You’re a strategic, detail oriented professional who thrives on turning data into action. You’re comfortable managing projects, interpreting metrics, and working across teams to improve patient engagement and clinic performance. You bring a collaborative spirit and a passion for community health. Qualifications include:
- 1 -2 years of experience in project management, data analysis, or healthcare operations
- Familiarity with medical clinic workflows, terminology, and patient flow; dental specific is a plus, but not required.
- Strong analytical and critical thinking skills, with the ability to interpret trends and translate them into actionable strategies
- Proficiency in Excel or Google Sheets; experience with data visualization tools is a plus
- Excellent communication and organizational skills
- Comfortable with patient facing tasks such as outreach calls and follow ups
- Experience creating reports and presenting data to stakeholders
- Bilingual in English and Spanish preferred
- Experience in community health or nonprofit settings is a plus
What You’ll Do: As the Dental Data and Operations Coordinator, you’ll play a key role in enhancing the strategic goals of our dental department. Your work will help improve clinic efficiency, patient engagement, and overall care delivery. A typical day will include:
- Managing and analyzing dental operations data to identify trends and opportunities
- Maintaining dashboards and tracking KPIs such as no show rates, appointment utilization, and provider productivity
- Collaborating with the data team and Dental Director to develop and refine data collection processes
- Supporting the implementation of data informed strategies to improve clinic performance
- Coordinating daily clinic operations, including schedule optimization and patient flow
- Conducting targeted patient outreach to improve appointment adherence and follow up care
- Participating in quality improvement initiatives and compliance efforts
- Serving as a liaison between dental operations and other departments to ensure alignment on goals and deliverables
- Gathering feedback from staff and patients to inform ongoing improvements
- Staying informed on best practices in diversity, equity, and inclusion and supporting their integration into dental operations.
Ready to make a meaningful impact in dental care?Apply today and help Wallace improve patient outcomes through smart, compassionate operations.
Wallace is an Equal Opportunity Employer. We believe in the power of communities to transform their health. We embrace diversity and inclusion in a profound way because we know that it makes us stronger. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills.