Benefits:

Competitive salary

Employee discounts

Paid time off

Position Summary dental practice experience required

The Dental Front Office Coordinator is the first and last point of contact for our patients. This role is responsible for delivering a seamless, friendly, and efficient patient experience from check-in to check-out, while also supporting scheduling, billing, insurance coordination, and administrative systems. *Dental practice experience required

Key Responsibilities

• Greet and check in patients with warmth and professionalism
• Answer phones, manage voicemails, and route calls appropriately
• Schedule appointments and manage provider calendars using Dentrix Ascend
• Collect patient payments and provide accurate financial estimates; Fee-for-Service practice offering exceptional personalized care with advanced technology & materials.
• Verify insurance benefits and communicate clearly about out-of-network policies
• Maintain accurate digital records and ensure all forms are up-to-date
• Follow up on unscheduled treatment, cancellations, and recare
• Support patient communication workflows: reminders, confirmations, follow-ups
• Participate in daily huddles and team meetings
• Cross-train and support other front office roles as needed

Qualifications

• Minimum 2 years of front office experience in a dental practice required
• Proficiency in Dentrix Ascend preferred
• Strong verbal and written communication skills
• Detail-oriented with excellent organizational skills
• Professional, friendly, and calm under pressure
• Knowledge of dental insurance, billing, and collections is a plus

Performance Expectations

• Phones answered within 3 rings using the office scripting standards
• Schedule maintained to 95%+ productivity with minimal last-minute cancellations
• 100% accuracy in patient check-in/check-out process
• Financial arrangements and estimates presented clearly and documented
• Positive contribution to practice initiatives and focus