Job Description

The Dental Front Office Receptionist (DFOR) is responsible for providing excellent customer service while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, payment collection, payment processing, and other clerical duties. The Dental Receptionists work as a team and are principally responsible for the first contact with patients to ensure optimal patient flow.

KEY ACCOUNTABILITIES:

1. Provide excellent customer service to visitors, patients, and staff in person and on the phone.
2. Manages patient registration and eligibility for insurance.
3. Connecting the uninsured and underinsured with enrollment services.
4. Manages dental appointments and provider's schedules.
5. Collect and process accurate payments from individual patients.
6. Supports the organization as needed.

Knowledge, Skills, and Abilities

1. Excellent customer service skills.
2. Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Title V.
3. General Knowledge of dental terminology including American Dental Association Current Dental Terminology (CDT) codes.
4. Knowledge of general office procedures including answering telephone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc.
5. Ability to use medical Electronic Health Records: Nextgen.
6. Knowledge of privacy and confidentiality policies and regulations.
7. Ability to work with people and to make them comfortable about the release of personal, financial, and medical information.
8. Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH.
9. Ability to confirm private insurance benefits and determine associated co-pay requirements.
10. Possess a positive attitude.
11. Must be able to work with confidential information and materials without betraying the trust of client/family and NATIVE HEALTH

Qualifications

1. High school diploma required.
2. Associate degree preferred.
3. A Minimum of one year of experience in dental front office. 3 years of combined experience in customer service or other direct medical or dental care experience is preferred.
4. Bilingual in Spanish is preferred.

Standard employment requirements:

1. Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
2. Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
3. Must pass substance abuse testing upon employment and submit to random testing during employment.
4. Must provide an updated immunization (IZ) record at the time of employment.
5. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
6. Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.