Job Description

The Dental Front Office Receptionist (DFOR) is responsible for providing excellent customer service while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, payment collection, payment processing, and other clerical duties. The DFOR works collaboratively as a team and are primarily responsible for being the first point of contact with patients, ensuring smooth and efficient patient flow.

KEY ACCOUNTABILITIES:

1. Provide excellent customer service to visitors, patients, and staff in person and on the phone.
2. Manages patient registration and eligibility for insurance.
3. Connecting the uninsured and underinsured with enrollment services.
4. Manages dental appointments and provider's schedules.
5. Collect and process accurate payments from individual patients.
6. Supports the organization as needed.

Qualifications

1. High school diploma required.
2. Associate degree preferred.
3. A Minimum of one year of experience in dental front office. 3 years of combined experience in customer service or other direct medical or dental care experience is preferred.
4. Bilingual in Spanish is preferred.

Standard Employment Requirements

1. Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
2. Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
3. Must pass substance abuse testing upon employment and submit to random testing during employment.
4. Must provide an updated immunization (IZ) record at the time of employment.
5. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
6. Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.