Benefits:

Dental insurance

The Dental Front Staff represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records, and coordinating patient flow. The Treatment Plan Coordinator insures quality dentistry is financially available to patients, communicates with patients regarding their treatment plan, determines the best option for financing the recommended treatment, and arranges appropriate financial plans with patients.

Our Company Culture: We recognize the importance of investing in our most valuable asset, our employees. A good work-life balance can help you enjoy life, manage stress, and prevent burnout at work and home. We help in the development of employees both professionally and personally, in order to realize and maximize their potential, to deliver exceptional care both at work and at home.

Front office duties include:

Excellent customer service skills.

Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.

Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are completed by the patient.

Establishes, maintains, and keeps patient files and records up to date (i.e., address, phone number, insurance information, etc.).

During morning huddles, reports on production results, addresses problems that occurred, and evaluate patient flow from the previous day. Updates staff on the status of the current day’s production goals and identifies scheduling gaps.

Prepare patient financial action plans. Determines insurance eligibility, limitations and payment estimate necessary to facilitate financial arrangements.

Presents the treatment plan, using models and diagrams, as necessary, and provides patient with related literature.

Skills:

Arranges the patient’s treatment-planning schedule and books appointments.

Ability to prioritize, organize, and complete tasks in a timely, and independent manner.

Ability to accept constructive feedback.

Ability to understand and follow written and verbal instructions.

Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.

Ability to communicate and express thoughts and ideas competently.

Ability to quickly grasp relevant concepts regarding duties and responsibilities.

Ability to build rapport with clients