Dental Hygiene Coordinator

About the Role Our busy and growing dental practice is seeking an experienced, self-motivated Hygiene Coordinator to join our front desk team
. In this role, you will play a key part in patient retention by managing hygiene schedules, handling outbound reactivation calls, and ensuring optimal provider utilization for checkups, routine hygiene care, and periodontal services
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• Pay Rate: $22.00 – $27.00 / hour

• Bonus Structure: Opportunities to earn monthly production/collection bonuses and performance-based incentives
  

• Job Type: Full-time, In-Office
  

• Schedule:

  • Monday – Thursday: 8:00 AM – 5:00 PM
    

  • Friday: 8:00 AM – 3:00 PM
    

Key Responsibilities

Hygiene Scheduling & Patient Retention

• Manage hygiene schedules to achieve daily utilization goals through efficient appointment coordination
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• Execute outbound call lists to contact due and overdue hygiene/perio patients and re-engage patients who have fallen out of care
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• Handle incoming calls, schedule routine exams and hygiene appointments, and promptly follow up on missed appointments
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Front Office Operations & Patient Service

• Deliver exceptional customer service by addressing patient inquiries, gathering accurate demographics, and updating financial information
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• Analyze operational metrics and schedule reports to track utilization and optimize open appointment slots
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• Maintain compliance with HIPAA regulations, patient confidentiality, and safety guidelines
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Key Performance Metrics

• Complete full outreach on all assigned prophy and periodontal recall lists
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• Maintain a patient retention rate of 80% or higher
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• Keep hygiene appointment cancellation rates below 15%
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• Achieve 90%–100% hygiene schedule capacity
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Requirements & Qualifications

Required:

• 2+ years of experience in the dental field
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• Strong customer service, interpersonal, and communication skills
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• Basic computer proficiency and essential arithmetic skills
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• Physical ability to sit, stand, walk, and occasionally lift/move up to 10 pounds
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Preferred:

• Working knowledge of dental terminology, hygiene procedures, and periodontal care
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• Experience with dental practice management software, preferably Open Dental
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• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
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Benefits

• Competitive compensation ($22–$27/hr) plus bonus/incentive opportunities
  

• Paid Time Off (PTO) and Paid Holidays
  

• Group Health Insurance & Dental Care
  

• 401(k) with employer match
  

• Continuing Education support & Uniform allowance
  

• Modern office environment with a positive, team-focused culture