At Soul Dental, we're excited to welcome a Dental Insurance Customer Service Representative to our dynamic team. You'll be at the heart of our mission, acting as a vital link between patients, insurance carriers, and our Dental Front Desk Patient Care Coordinators. Our commitment is to create a warm, inviting atmosphere where patient comfort and well-being are our top priorities. Your role will be pivotal in ensuring a seamless experience for our patients, helping them navigate their dental needs with ease and confidence. As a valuable member of our team, you'll assist our skilled dental professionals and help maintain a smooth patient flow. We're looking for someone who is detail-oriented, friendly, and dedicated to delivering exceptional service. At Soul Dental, you'll find a supportive environment where you can grow your career alongside experienced professionals committed to excellence in dental care. We offer on-the-job training and significant growth potential across various departments. Join us and become part of a team that truly values patient-centered care and professional development. Responsibilities: • Serve as the primary point of contact for patients, ensuring their insurance queries are addressed promptly and accurately. • Collaborate with insurance carriers to verify patient coverage and resolve any discrepancies efficiently. • Assist patients in understanding their insurance benefits, empowering them to make informed decisions about their dental care. • Work closely with our Dental Front Desk Patient Care Coordinators to ensure a seamless patient experience from appointment scheduling to billing. • Maintain accurate and up-to-date patient records, ensuring all insurance information is correctly documented. • Proactively identify and address potential issues in the insurance process, enhancing the overall patient experience. • Communicate effectively with patients and team members, fostering a supportive and welcoming environment for all interactions. Qualifications: • Experience in dental insurance verification and patient eligibility checks. • Ability to communicate complex insurance information clearly and empathetically to patients. • Proven track record of collaborating effectively with front desk and billing teams. • Strong organizational skills to manage multiple patient inquiries and insurance verifications simultaneously. • Proficiency in using dental practice management software and insurance portals. • Ability to engage with insurance carriers to resolve patient benefit queries efficiently. • Detail-oriented approach to ensure accuracy in patient insurance records and communications. Compensation: $17 - $19 hourly

• Serve as the primary point of contact for patients, ensuring their insurance queries are addressed promptly and accurately. • Collaborate with insurance carriers to verify patient coverage and resolve any discrepancies efficiently. • Assist patients in understanding their insurance benefits, empowering them to make informed decisions about their dental care. • Work closely with our Dental Front Desk Patient Care Coordinators to ensure a seamless patient experience from appointment scheduling to billing. • Maintain accurate and up-to-date patient records, ensuring all insurance information is correctly documented. • Proactively identify and address potential issues in the insurance process, enhancing the overall patient experience. • Communicate effectively with patients and team members, fostering a supportive and welcoming environment for all interactions.