At Soul Dental, we're thrilled to invite you to join us as a Dental Insurance Customer Service Representative. You'll be an integral part of our mission, connecting patients, insurance carriers, and our Dental Front Desk Patient Care Coordinators. We prioritize patient comfort and well-being, and you'll play a crucial role in ensuring they receive a seamless experience, navigating their dental needs with ease and confidence. Your attention to detail and dedication to outstanding service will be key in supporting our skilled dental professionals and maintaining a smooth patient flow. As part of our vibrant team, you'll find a nurturing environment where your career can flourish alongside experienced professionals committed to excellence in dental care. We provide on-the-job training and significant growth potential across various departments, empowering you to expand your skills and advance your career. Join us at Soul Dental, where patient-centered care and professional development are at the heart of everything we do. Responsibilities: • Serve as the primary point of contact for patients, ensuring their insurance queries are addressed promptly and accurately. • Collaborate with insurance carriers to verify patient coverage and resolve any discrepancies efficiently. • Assist patients in understanding their insurance benefits, empowering them to make informed decisions about their dental care. • Work closely with our Dental Front Desk Patient Care Coordinators to ensure a seamless patient experience from appointment scheduling to billing. • Maintain accurate and up-to-date patient records, ensuring all insurance information is correctly documented. • Proactively identify and address potential issues in the insurance process, enhancing the overall patient experience. • Communicate effectively with patients and team members, fostering a supportive and welcoming environment for all interactions. Qualifications: • Experience in dental insurance verification and patient eligibility checks. • Ability to communicate complex insurance information clearly and empathetically to patients. • Proven track record of collaborating effectively with front desk and billing teams. • Strong organizational skills to manage multiple patient inquiries and insurance verifications simultaneously. • Proficiency in using dental practice management software and insurance portals. • Ability to engage with insurance carriers to resolve patient benefit queries efficiently. • Detail-oriented approach to ensure accuracy in patient insurance records and communications. Compensation: $17 - $19 hourly

• Serve as the primary point of contact for patients, ensuring their insurance queries are addressed promptly and accurately. • Collaborate with insurance carriers to verify patient coverage and resolve any discrepancies efficiently. • Assist patients in understanding their insurance benefits, empowering them to make informed decisions about their dental care. • Work closely with our Dental Front Desk Patient Care Coordinators to ensure a seamless patient experience from appointment scheduling to billing. • Maintain accurate and up-to-date patient records, ensuring all insurance information is correctly documented. • Proactively identify and address potential issues in the insurance process, enhancing the overall patient experience. • Communicate effectively with patients and team members, fostering a supportive and welcoming environment for all interactions.