At Soul Dental, we're excited to welcome a Dental Insurance Customer Service Representative to our dynamic team. You'll be at the heart of our mission, acting as a vital link between patients, insurance carriers, and our Dental Front Desk Patient Care Coordinators. Our commitment is to create a warm, inviting atmosphere where patient comfort and well-being are our top priorities. Your role will be pivotal in ensuring a seamless experience for our patients, helping them navigate their dental needs with ease and confidence. As a valuable member of our team, you'll assist our skilled dental professionals and help maintain a smooth patient flow. We're looking for someone who is detail-oriented, friendly, and dedicated to delivering exceptional service. At Soul Dental, you'll find a supportive environment where you can grow your career alongside experienced professionals committed to excellence in dental care. We offer on-the-job training and significant growth potential across various departments. Join us and become part of a team that truly values patient-centered care and professional development. Responsibilities: • Work closely with the front desk team to verify insurance coverage and check eligibility for patients at Soul Dental in Manhattan, NY. • Assist patients by communicating information about their insurance status and upcoming appointments in a clear and friendly manner. • Collaborate with the billing team to address any questions or concerns related to patient eligibility. • Engage with insurance carriers to discuss and clarify patient explanation of benefits efficiently and accurately. Qualifications: • Must have at least 1 year of prior experience working as a customer service representative in a professional setting. • Proficiency in dental terminology and procedures is required. • Excellent verbal and written communication skills are essential. • Must be capable of thriving in a fast-paced work environment. • Key competencies include having U.S. work Authorization and a Flexible Schedule. Compensation: $17 - $19 hourly

• Work closely with the front desk team to verify insurance coverage and check eligibility for patients at Soul Dental in Manhattan, NY. • Assist patients by communicating information about their insurance status and upcoming appointments in a clear and friendly manner. • Collaborate with the billing team to address any questions or concerns related to patient eligibility. • Engage with insurance carriers to discuss and clarify patient explanation of benefits efficiently and accurately.