Job Description

Responsibilities:

• Provide exceptional customer service to dentists’ offices over the phone and by email, while educating customers on Modern Dental Lab products and services
• Record all incoming and outgoing cases in company database, adhering to lab safety guidelines
• Support customers with their ordering needs, provide technical support on new products and services
• Provide support for employees and managers in all customer relation and shipping/receiving tasks; including both unloading and sorting incoming packages and professionally packaging outgoing cases
• All other duties as assigned or as otherwise required

Qualifications

• Strong computer knowledge with ability to learn new programs
• Ability to communicate professionally, written and verbal, with internal and external parties.
• High attention to detail with the upmost accuracy is required
• Understanding of general administrative policies and procedures
• Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
• Maintain clean equipment and work area
• Proficiency in Magic Touch software, or ability to become proficient quickly
• Knowledge of dental lab products, materials, and techniques preferred
• Highschool diploma or equivalency required

Additional Information

All new hires will be required to pass our standard employee background check

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.