Benefits:
401(k)
Competitive salary
Paid time off
Bonus based on performance
Dental insurance
Health insurance
We are a modern, rapidly expanding Dental Support Organization (DSO) and digital dental laboratory led by passionate dentists and entrepreneurs. With 7 practices across Southern California and a growing laboratory operation specializing in high-quality crown, bridge, implant, and CAD/CAM restorations, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. Our workflow combines advanced in-house digital production with coordination alongside international production partners to deliver exceptional quality and efficiency.
As we continue to scale, we are seeking an experienced and highly organized Dental Lab Manager / Case Manager to oversee laboratory operations, case coordination, quality control, and communication between dental offices, internal lab technicians, and overseas production teams.
Position Summary The Dental Lab Manager / Case Manager is responsible for overseeing daily laboratory operations while ensuring efficient case flow, high-quality restorations, regulatory compliance, and strong team performance. This role combines technical dental laboratory expertise with leadership, production coordination, client communication, and workflow management. The ideal candidate must be able to independently manage multiple cases and deadlines in a fast-paced, digitally driven environment.
Location: Glendale, CA Employment Type: Full-Time, In-Person
Key Responsibilities
Laboratory Operations & Quality Control
Oversee daily production of crowns, bridges, dentures, implants, orthodontic appliances, and other dental restorations
Plan, coordinate, and monitor workflow to ensure production deadlines and delivery schedules are consistently met
Review incoming cases and prescriptions to verify all required information is complete prior to design and production
Ensure all restorations meet clinical specifications, aesthetic standards, and quality expectations
Conduct final inspections and troubleshoot quality or production issues
Coordinate outsourced and overseas cases by providing clear instructions, documentation, and follow-up communication
Track case production, turnaround times, remakes, and overall lab performance metrics
Maintain organized case tracking and documentation systems
Maintain calibration and functionality of lab equipment; coordinate repairs and maintenance as needed
Manage inventory of materials, tools, and supplies
Support billing coordination and administrative processes when needed
Team Leadership & Workflow Management
Supervise, train, mentor, and support dental lab technicians and support staff
Ensure team members remain on top of assigned cases and deadlines in a timely and organized manner
Collaborate closely with the technical and administrative teams to improve efficiency and systems
Help implement and optimize digital workflows and communication processes
Client Communication & Case Coordination
Serve as the primary point of contact for dental offices, dentists, and clinical teams regarding case updates and concerns
Communicate with offices regarding prescriptions, materials, adjustments, remakes, and follow-ups
Provide technical support regarding restoration materials, design options, and lab capabilities
Act as liaison between internal lab operations and overseas production partners
Resolve case-related concerns and ensure smooth communication throughout the production process
Compliance & Laboratory Standards
Ensure compliance with OSHA, HIPAA, FDA, infection control, and laboratory safety standards
Maintain a clean, safe, and organized laboratory environment
Oversee infection control protocols and waste management procedures
Qualifications
3–5+ years of dental office and/or dental laboratory experience, including supervisory or management responsibilities
Strong understanding of dental terminology, anatomy, restorations, implants, and materials including zirconia and e.max
Experience with digital dentistry workflows including STL files, intraoral scanners, CAD/CAM systems, milling units, and dental design software
Excellent organizational, problem-solving, and multitasking abilities
Strong communication and customer service skills
Ability to manage cases independently with minimal supervision
Experience coordinating outsourced or overseas dental lab cases preferred
Familiarity with dental lab or case management software preferred
Associate’s or Bachelor’s degree in Dental Technology or related field preferred
CDT (Certified Dental Technician) certification strongly preferred
Language Requirement
Armenian or Russian speaking required
Compensation & Benefits
Competitive compensation based on experience
Opportunity for advancement within a rapidly growing organization and laboratory operation
Growth-focused and technology-driven environment
Opportunity to play a key role in scaling operations and improving systems across multiple locations