Benefits:
401(k)
Bonus based on performance
Competitive salary
Employee discounts
Paid time off
Lead Dental Office Manager / Director of Operations
Multi-Location | Windermere & Hamlin (Winter Garden), FL
We are seeking an experienced, high-level Dental Office Manager to serve as the Lead Office Manager / Director of Operations for three established dental practices located in Windermere and Hamlin (Winter Garden), Florida—two general dentistry offices and one pediatric dentistry office. All locations are within a short drive of one another in West Orlando.
This role is designed for a dental office professional who is a true expert in office management and ready to step into a senior leadership position with real authority and responsibility.
Customer Service Is the Foundation
Our practices are built on exceptional customer service and high-quality dentistry. Patient experience is a non-negotiable core value and must be a defining strength of the candidate.
The Lead Office Manager is expected to:
Set the standard for patient communication and front-office professionalism
Train office managers and teams to deliver a consistently excellent patient experience
Ensure systems and workflows support efficiency without compromising service
If customer service excellence is not central to how you lead, this role will not be a fit.
About the Practices
Three privately owned dental practices in Windermere and Hamlin (Winter Garden)
Two general dentistry offices and one pediatric dentistry office
Less than 20 total employees across all locations
Owned by two dentist partners who have worked together for nearly 20 years
One owner is an actively practicing dentist and lead clinician at one location
One owner is semi-retired from clinical dentistry with 30+ years of experience and fills in as needed
The Role
This is not a typical office manager position.
You will serve as the highest-level non-clinical operations leader across all three practices.
All office managers report directly to you
You are the final authority on office systems, workflows, and standards
You will implement, maintain, and enforce the standards outlined in the office manual
When office managers need guidance or support, you are the expert
Key Responsibilities
Lead, mentor, and train office managers across all locations
Ensure consistent, high-level customer service and patient experience
Standardize front-office operations including scheduling, insurance, collections, and AR
Monitor performance metrics and proactively address inefficiencies
Hold managers accountable while supporting their growth and development
Serve as the primary operational liaison between ownership and office management
Step in operationally when support is needed to maintain continuity and excellence
Qualifications
Extensive experience in dental office management (multi-location experience strongly preferred)
Proven ability to lead, train, and hold other managers accountable
Strong customer service mindset with the ability to train teams on patient experience
Deep knowledge of dental scheduling, insurance, collections, and workflows
Highly organized, decisive, and solutions-driven
Comfortable working across both general dentistry and pediatric dentistry environments
Why Join Us
True leadership role with authority and influence
Stable, respected practices with experienced, supportive dentist owners
Opportunity to shape and standardize operations across multiple offices
Professional environment focused on excellence, consistency, and long-term growth
Location:
Windermere, FL (2 offices)
Hamlin community, Winter Garden, FL (1 office)