Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Job Summary

We are looking for a detail-oriented Operations Coordinator to support our Rancho office. This role is focused on administrative control, front office systems, and accountability tracking, allowing our Office Manager to stay focused on treatment coordination and growth.

This is not a traditional front desk role — it is a systems and quality control position.

Key Responsibilities

Front Office & Administrative

Oversee daily front desk flow and ensure schedule efficiency

Maintain accurate patient records and documentation

Verify completeness of charts and treatment documentation

Quality Control & Chart Audits

Perform routine chart audits for accuracy and compliance

Ensure clinical notes, x-rays, and documentation meet standards

Flag missing or incomplete records and follow through

Aging & Collections Oversight

Monitor AR aging reports and identify problem accounts

Coordinate with billing team to resolve outstanding balances

Track insurance delays, denials, and follow-ups

Operational Support

Support Office Manager with reporting and accountability systems

Track KPIs (production, collections, case acceptance, etc.)

Identify inefficiencies and help implement improvements

Ideal Candidate

Dental front office or administrative experience (required)

Strong understanding of insurance, billing, and AR

Detail-oriented and process-driven (this is critical)

Able to hold systems accountable, not just “stay busy”

Comfortable working alongside a high-performing Office Manager

What This Role Is NOT

Not a receptionist-only position

Not a replacement for the Office Manager

Not a passive admin role

Why This Role Matters

This position directly impacts:

Collections

Compliance

Operational efficiency

Patient experience