The Dental Treatment Coordinator plays a key role in supporting patients through their treatment journey by ensuring clear communication, financial transparency, and a positive patient experience. This role is responsible for presenting treatment plans, coordinating scheduling, verifying insurance benefits, and helping patients confidently move forward with recommended care. The ideal candidate is organized, personable, and committed to providing exceptional service while supporting the clinical team and maintaining the practice’s standards of honesty, integrity, teamwork, and respect for time. Key Responsibilities Treatment Coordination • Review and present treatment plans to patients and families in a clear and supportive manner. • Ensure patients/parents fully understand the recommended treatment, timeline, and financial options. • Answer questions regarding procedures, insurance coverage, and payment options. • Coordinate scheduling of treatment to ensure efficiency and patient convenience. • Follow up with patients who have unscheduled treatment. • Financial Coordination • Verify dental insurance benefits and provide accurate estimates for treatment. • Review financial arrangements and payment options with patients. • Collect payments, deposits, and process financial agreements as needed. • Maintain accurate documentation of financial discussions in patient records. Patient Experience • Provide a welcoming and supportive experience for all patients and families. • Communicate with empathy and professionalism, especially when discussing financial matters. • Help remove barriers that may prevent patients from moving forward with treatment. • Support the practice in maintaining strong patient relationships and trust. Scheduling & Practice Support • Coordinate treatment scheduling with clinical team members to maximize efficiency. • Work closely with providers and the front office team to ensure smooth patient flow. • Assist with managing unscheduled treatment reports. • Maintain organization of treatment coordination systems and documentation. Core Competencies Employees in this role are expected to demonstrate the practice’s core values: Honesty • Communicates transparently and provides accurate information to patients and team members. Integrity • Upholds ethical standards in financial discussions and patient interactions. Teamwork • Collaborates with providers and team members to ensure the best patient outcomes. Value of Time Responsibilities: Success in this role will be measured by: • Case acceptance rates • Productive schedules • Reduction of unscheduled treatment • Accuracy of insurance estimates • Patient satisfaction • Team collaboration and communication Qualifications: • Prior dental office experience preferred (front desk, insurance, or treatment coordination). • Strong understanding of dental terminology and procedures. • Experience verifying dental insurance benefits. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Ability to explain complex information in a clear and compassionate way. • Comfortable discussing finances with patients. Compensation: $58,000 - $62,000

• Success in this role will be measured by: • Case acceptance rates • Productive schedules • Reduction of unscheduled treatment • Accuracy of insurance estimates • Patient satisfaction • Team collaboration and communication