Benefits/Perks

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job Summary This position is responsible for maintaining the appearance and order of the office. Responsible for managing a variety of financial duties, including but not limited to conducting financial consultations with patients, filing and billing dental benefit claims, managing patients billing, pre-auth, and collections and tracking the practice’s accounts receivable.

Responsibilities

Greet and welcome patients.

Maintain a neat and orderly front office including reception area.

Check the daily schedule and post in all treatment rooms.

Ensure all compliance postings are current and easily available for patients.

Ensure patients have updated all necessary paperwork prior to treatment.

Manage recall system.

Manage on-call patient list to fill no-shows and failed appointments.

Collect payments from patients at the time of treatment.

Schedule patient appointments.

Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.

Submit information for preauthorization of benefits for proposed treatment.

Ensure that correct coding is used to designate the diagnoses and procedures performed.

Follow up with insurance claims and delinquent accounts.

Maintain and monitor contracts with managed care organizations.

Maintain an appropriate office environment.

Manage patient dental benefit plan information. Verify and update benefit details offering education to patients on their dental benefits.

Conduct financial consultations with all new and existing patients when new treatment plans are presented.

Ensure all patients have a current financial consent form signed and financial agreement signed with each new treatment plan presented.

Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.

Know the process of submitting claims with each dental benefit plan and submit as many claims electronically as possible.

Oversee and track dental benefit plan accounts receivable and follow up on claims regularly to ensure timely payment.

Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity

Administer pre-authorizations and ensuring that they are submitted correctly and timely.

Oversee all accounts receivable management including over the counter collections preparing statements, follow-up insurance pre-authorizations claims.

Communicate with all outside and third-party financing companies offered to patients and educate patients on available outside financing options.

Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.

Adhere to established practice policies, protocols and goals ensuring that the practice is operating accordingly.

Administer all duties related to properly opening and closing the practice.

Verify the breakdown of dental benefits for all new patients prior to the new patient exam and consultation.

Perform other tasks as assigned by the office manager and doctor(s).

Maintain front office supplies.

Maintain and balance petty cash supply.

Maintain regular, predictable attendance.

Other duties as assigned.

Qualifications

Knowledgeable in Dentrix (PMS) computer system and Microsoft.

Strong treatment planning & presentation skills.

Outstanding written and verbal communication skills.

Excellent communication skills.

Ability to perform detailed work according to established formats and protocols.

Ability to multitask.

Exceptional organizational skills.

Basic accounting understanding in regard to interpreting the practice’s aging reports.

Ability to multitask and work with interruptions.

Ability to develop and maintain strong relationships with patients and demonstrate a friendly attitude, even while under

pressure or when patients are upset.

Ability to uphold financial policies while approaching patients in a friendly and supportive manner.

Ability to utilize the computer, copier, credit card processing equipment, etc.

Benefits

401(k)

Dental insurance

Medical Insurance

Employee discount

Paid time off