Benefits:

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

Parental leave

Join Smiles on Smiles Dental Care as our next Patient Care & Assistant Financial Coordinator!

Patient Care & Assistant Financial Coordinator

Patient Care & Assistant Financial Coordinator

Dental assisting was included in the title because our preferred candidate would be an experienced dental assistant who wants to move into a leadership and patient-facing coordination role. We see these candidates as those that understand treatment better than traditional front desk applicants, can discuss dentistry with confidence, and fit your practice philosophy particularly well. In many ways, the ideal candidate for your office is probably “half treatment coordinator, half relationship manager” rather than a traditional insurance or front-desk specialist.

Process would be:

1. Phone and video chat interview
2. In person interview
3. Work interview at 20 per hour, typically 3 days maximum.
4. Onboard or decline.
5. Begin at starting rate of 25 per hour to 40 per hour. Part time or Full time TBD on availability as well as fit.

About Us

We are a relationship-centered dental practice focused on exceptional patient care, clear communication, and long-term trust. We believe dentistry is about people first. Our goal is not simply to provide treatment, but to help patients understand their options, feel comfortable with their decisions, and receive care in a supportive environment.

We are seeking a Patient Care & Financial Coordinator who enjoys building relationships, helping people navigate healthcare decisions, and creating a positive patient experience from start to finish.

This is a hybrid role that combines treatment coordination, patient communication, scheduling support, and financial coordination.

Position Summary

The Patient Care & Financial Coordinator serves as a bridge between patients, doctors, and the administrative team.

This individual helps patients understand recommended treatment, coordinates scheduling and follow-up care, discusses financial arrangements, and ensures patients feel informed and supported throughout their dental journey.

The ideal candidate is organized, compassionate, proactive, and comfortable discussing both treatment and finances.

Responsibilities

Patient Care Coordination

Follow up with patients regarding diagnosed treatment

Assist patients with non-clinical treatment questions

Help patients understand treatment sequencing and next steps

Coordinate larger or multi-visit treatment plans

Maintain communication with patients throughout treatment

Assist with specialist referrals and case coordination

Support patient retention and continuity of care

Financial Coordination

Review treatment estimates with patients

Explain insurance estimates and anticipated patient responsibility

Discuss payment options and financing arrangements

Collect deposits and treatment-related payments

Coordinate financial arrangements prior to treatment

Follow up on outstanding patient balances when appropriate

Work closely with the financial team to ensure accurate communication

Scheduling & Administrative Support

Assist in scheduling treatment appointments

Help optimize the schedule and fill openings when appropriate

Coordinate treatment timing between providers

Support patient communication regarding schedule changes

Maintain accurate patient records and documentation

Patient Experience

Help patients feel comfortable and informed

Resolve concerns before they become larger issues

Communicate with empathy and professionalism

Serve as a trusted point of contact for patients throughout treatment

Qualifications

Preferred:

Experience in a dental office

Experience as a treatment coordinator, financial coordinator, dental assistant, or front office team member

Familiarity with dental insurance and treatment planning

Strong communication and interpersonal skills

Ability to discuss finances comfortably and professionally

Strong organizational skills and attention to detail

Ability to multitask while maintaining a high level of patient service

What Success Looks Like

Successful candidates will:

Build strong relationships with patients

Improve treatment follow-through and case completion

Help patients gain financial clarity before treatment

Maintain excellent communication between patients and the clinical team

Contribute to a positive and supportive office culture

Help ensure that no patient falls through the cracks

Our Culture

We value:

Kindness

Accountability

Teamwork

Clear communication

Continuous learning

Patient-centered care

We are looking for someone who genuinely enjoys helping people and wants to be part of a team that prioritizes quality, trust, and long-term relationships over volume.