Benefits:

401(k) matching

Competitive salary

Paid time off

401(k)

Training & development

DHF GYM MANAGER

The DHF Club Manager is responsible for the overall operational performance of the club, including driving profitability, member satisfaction, sales, employee development. This position will be able to operate at both of DHF-1 and the New DHF-2 locations as needed and reports to the General Manager.

Duties & Responsibilities / Operational Performance:

Accountable for the daily operations that facilitates the best member experience possible

Facilitate and lead financial profitability for the club with driving revenues and managing expenses

Oversees the Front Desk / Sales Team to ensure that KPI’s are met.

Works to ensure the club is meeting or exceeding the daily, monthly and yearly membership forecast

Works in collaboration with other department to ensure the club is meeting the member experience required to meet and exceed the daily, monthly and yearly forecast across all channels

Come with a mindset to prepare the club for success on a daily basis to reach the goals that are set.

Creating strategies to ensure the vision (forward thinking) ie: need new front desk / sales / kid zone, always looking for new staff to fill holes but making sure to effectively manage costs.

Team & People Management (Leadership):

Maintains managerial oversight for departments (Front Desk, Sales, Kids Zone, and Maintenance) and communicates regularly with each person.

Understands the company’s Mission Statement, core values and overall culture of the business, leading by example and holding all employees accountable to The spirit of DHF’s Core Values.

Works closely with all departments to ensure cohesive operations.

Accountable for complete staffing of all front desk / kid zone positions in the club including the training, coaching, disciplining, completion of reviews and termination.

Manage and Schedule all kids zone / front desk employees and sales team to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets

Effectively manage and communicate Policies and Procedures and make sure they are being uniformly enforced

Creates a positive and healthy workplace that fosters constant and never-ending improvement

Willing to put time into bettering themselves and grow through reading or partaking in leadership education events (virtual roundtables / pod costs / etc…)

Participates with the Senior Leadership Team to build the annual forecast

Club Management:

Able to effectively and timely return text messages / phone calls with managers and staff as needed.

Educates and enforces club policies and procedures and ensures consistency

Understands the systems that are in place and the dependencies and inter-dependencies of these systems.

Responds quickly to member issues and complaints in a timely and courteous fashion. Able to take on the hard issues and deal with them.

Maintains quality service by establishing and maintaining relationships with the customers to ensure their experience

Key Qualifications:

Always carry and conduct themselves professionally

Related Health Club experience in a leadership role

Excellent verbal and written communication skills

Strong attention to detail

Thrives in a customer focused environment

Is not concerned with the clock and does what it takes to get the job done. (Always the hardest working person in the building)

Education/ Experience:

Sales

Customer service

Leadership

College Education preferred

CPR/AED certified

Position type and expected hours of work: This is a full-time position with varied hours based on business needs. This position requires nights and weekend hours. 50+ hours/week to be expected. Come with an attitude to do what it takes to get the job done.

Benefits:

Salary DOE

PTO

401K w/ company matching

Complimentary membership for you (full time employees only)

Employee Discounts and more!

Supervisory Responsibility:

This position is responsible for the leadership, interviewing, hiring, firing, scheduling, and performance managing all management staff in their club.

Equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.